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Cordish Living - Arlington, TX
posted 3 days ago
About the position
The Lifestyle Manager coordinates general services and activities of an apartment community. Communicates with residents regarding questions or concerns and takes steps to resolve issues or refers them to appropriate associates. First point of contact with resident and provides high level of customer service. Plans, implements and promotes social and recreational programs for property residents. This position is a full-time Luxury Property Manager role for a 300+ unit luxury apartment community.
Responsibilities
- Report all duties to the Director of Hospitality and Property Managers
- Work hand in hand with director of Hospitality to ensure that Bar operations support Lifestyle events
- Facilitate training and support individual property concierge
- Manage Event planning, concierge and reporting on a property level
- Assist Director of Hospitality in creating event budgets
- Oversee VIP guests experience
- Ensure compliance with insurance, legal, health and safety obligations
- Specify staff requirements and coordinate their activities
- Cooperate with marketing and PR to promote and publicize resident events
- Proactively handle any arising issues and troubleshoot any emerging problems on the event day
- Conduct pre- and post-event evaluations and report on outcomes
- Research market, identify event opportunities and generate interest
- Greet and welcome all residents and guests by name and develop positive relationships
- Update resident software as needed
- Oversee amenity and guest suite reservations
- Maintain package lockers & Dry-Cleaning rooms
- Schedule concierge services such as rental car reservations, hotel stays, etc.
- Update and educate residents on the Butterfly entry system
- Maintain set hours at the front desk or at the leasing office desk
- Coordinate quarterly wine club events and monthly residential breakfast and movie night
- Oversee wine machine and manage perks partners program
- Answer inquiries and provide information pertaining to local events
- Book private/semi-private events
- Build and present formal concierge offering program with tracking metrics
- Identify lifestyle brands that cater to our demographic
Requirements
- Minimum 4 years of leasing or industry experience
- Strong customer service skills with polished phone etiquette and written communication skills
- Strong administrative skills
- Professional appearance and attitude
- Strong work ethics and standards
- Proven experience as an events planner or organizer
- Excellent time management and communication skills
- Sales skills and ability to build productive business relationships
- Ability to manage multiple projects independently
- Email management experience: Entrata, Constant Contact, MailChimp, etc.
Nice-to-haves
- BS in Event Management
- 1-2 years of required experience in Event Management
Benefits
- Full-time employment
- Professional office environment
