Luxury Sales Associate

$47,840 - $47,840/Yr

Brilliant Earth - Washington, DC

Full-time - Entry Level

Washington, DC

Clothing, Clothing Accessories, Shoe, and Jewelry Retailers

About the position

As a Jewelry Consultant at Brilliant Earth, you will provide an exceptional customer experience by guiding clients through the purchasing process in both in-person and virtual settings. This role involves utilizing sales strategies and product knowledge to assist customers in selecting jewelry that matches their needs, while also meeting sales targets in a fast-paced environment. The position is based in the Washington, D.C. showroom and requires a full-time commitment, including weekends.

Responsibilities

• Utilize sales strategies and deep product knowledge to guide customers through multiple purchasing decisions via appointments and walk-in consultations.
• Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets.
• Proactively greet, check-in, and assist customers in the purchasing process.
• Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries.
• Call customers to confirm showroom appointments and answer any pre-appointment questions.
• Review customer feedback surveys and online reviews to improve customer experience and sales performance.
• Enforce policies within the waiting room to ensure a safe and pleasant experience for all guests.
• Open and/or close the showroom and waiting area.
• Use the ERP system to manage tasks and communicate cross-functionally.
• Act as a brand advocate, sharing the mission of creating a more sustainable, transparent, and compassionate jewelry industry.

Requirements

• A passion for customer service and providing exceptional experiences.
• A drive to exceed sales goals and targets.
• Attention to detail and a passion for process in a fast-paced environment.
• Strong communication skills, both in-person and through digital channels.
• Ability to collaborate effectively with team members.

Nice-to-haves

• Experience in retail or luxury sales.
• Knowledge of jewelry products and trends.

Benefits

• Career growth opportunities with regular 1-1's and training.
• Sales incentive programs with quarterly and monthly bonuses.
• Company-sponsored continued education and tuition reimbursement.
• Employee discounts on jewelry purchases.
• Wellness benefits including gym membership discounts and an Employee Assistance Program.
• Medical, dental, and vision insurance starting on the first day of the second month.
• Generous 401k match for retirement savings.
• Paid Time Off (3 weeks in the first year).
• 100% employer-paid disability and life insurance.
• Pre-Tax Commuter Benefits.