Luxury Sales Consultant - Part Time - Lenox Square

Blue Nile - Atlanta, GA

Part-time - Entry Level

Atlanta, GA

Clothing, Clothing Accessories, Shoe, and Jewelry Retailers

About the position

The Luxury Sales Consultant at Blue Nile is a part-time role focused on providing exceptional customer service in the retail showroom located in Lenox Square, Atlanta, GA. The consultant will educate customers about jewelry purchases, embody the company's white glove culture, and strive to create lasting relationships with clients. This position is integral to enhancing the brand connection experience and achieving sales goals while maintaining a service-oriented environment.

Responsibilities

• Communicate the Blue Nile difference, instilling trust and confidence in our brand
• Demonstrate exceptional customer service and continually develop your product knowledge to educate customers
• Communicate accurate information and set clear expectations for customers, ensuring an on-brand Blue Nile experience
• Proactively follow up on all internal and external communications while maintaining Blue Nile service standards
• Effectively resolve complex customer service challenges, finding solutions which exceed customer expectations
• Help create and maintain a service culture focused on the customer, enhance the buying experience and build relationships that lead to long term business growth
• Continuously maintain excellent attendance and punctuality
• Consistently achieve or exceed company sales and service goals
• Partner with peers and showroom management to solve problems while maintaining a service culture focused on the customer.

Requirements

• Passion for educating customers about jewelry
• Strong communication skills to instill trust and confidence
• Ability to demonstrate exceptional customer service
• Proactive in following up on communications
• Problem-solving skills to resolve customer service challenges
• Commitment to maintaining excellent attendance and punctuality
• Ability to achieve or exceed sales and service goals

Nice-to-haves

• Experience in luxury retail sales
• Knowledge of fine jewelry and diamonds
• Previous customer service experience in a retail environment

Benefits

• Flexible scheduling
• Employee discounts on jewelry purchases
• Opportunities for career growth within the company