Luxury Sales Consultant - Part-Time - Oakbrook Center

$38,646 - $56,035/Yr

Blue Nile - Oak Brook, IL

Part-time - Entry Level

Oak Brook, IL

Clothing, Clothing Accessories, Shoe, and Jewelry Retailers

About the position

The Luxury Sales Consultant at Blue Nile is a part-time role focused on providing exceptional customer service in the retail showroom. The consultant will educate customers about jewelry purchases, embodying the company's white glove culture and enhancing the brand connection experience. This position requires a passion for jewelry and a commitment to building long-term relationships with customers.

Responsibilities

• Communicate the Blue Nile difference, instilling trust and confidence in our brand
• Demonstrate exceptional customer service and continually develop your product knowledge to educate customers
• Communicate accurate information and set clear expectations for customers, ensuring an on-brand Blue Nile experience
• Proactively follow up on all internal and external communications while maintaining Blue Nile service standards
• Effectively resolve complex customer service challenges, finding solutions which exceed customer expectations
• Help create and maintain a service culture focused on the customer, enhance the buying experience and build relationships that lead to long term business growth
• Continuously maintain excellent attendance and punctuality
• Consistently achieve or exceed company sales and service goals
• Partner with peers and showroom management to solve problems while maintaining a service culture focused on the customer.

Requirements

• Previous retail sales or customer service experience required
• High School Diploma or GED
• Excellent interpersonal, creative problem solving, organizational and time management skills
• Excellent listening, written and verbal communication skills
• Strong attention to detail and high integrity
• Ability to work within deadlines in a fast-paced environment
• Strong computer, typing/keyboarding, and data entry skills; aptitude to effectively and efficiently navigate through all computer systems
• Ability to stand for extended periods of time
• Flexibility and willingness to adjust to scheduling needs, particularly during retail peak seasons
• Authorized to work in the U.S.

Nice-to-haves

• Jewelry experience a plus but not required

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k) matching