Blue Nile - Charlotte, NC
posted 20 days ago
Part-time - Entry Level
Charlotte, NC
Clothing, Clothing Accessories, Shoe, and Jewelry Retailers
About the position
The Part-Time Luxury Sales Consultant at Blue Nile is responsible for providing exceptional customer service in the retail showroom at SouthPark Mall, Charlotte, NC. This role focuses on educating customers about jewelry purchases and enhancing the brand connection experience. The ideal candidate embodies a white glove culture and is passionate about building long-term relationships with customers, striving to create a 'Jeweler for Life' experience.
Responsibilities
- Communicate the Blue Nile difference, instilling trust and confidence in our brand
- Demonstrate exceptional customer service and continually develop your product knowledge to educate customers
- Communicate accurate information and set clear expectations for customers, ensuring an on-brand Blue Nile experience
- Proactively follow up on all internal and external communications while maintaining Blue Nile service standards
- Effectively resolve complex customer service challenges, finding solutions which exceed customer expectations
- Help create and maintain a service culture focused on the customer, enhance the buying experience and build relationships that lead to long term business growth
- Continuously maintain excellent attendance and punctuality
- Consistently achieve or exceed company sales and service goals
Requirements
- Passion for educating customers about jewelry
- Strong communication skills
- Ability to resolve customer service challenges effectively
- Commitment to maintaining excellent attendance and punctuality
- Sales experience in a retail environment
Nice-to-haves
- Experience in luxury retail
- Knowledge of fine jewelry and diamonds
- Ability to work flexible hours
Benefits
- Part-time work schedule
- Opportunity for career growth within the company
- Employee discounts on jewelry purchases
