Luxury Sales Consultant - The Mall at Short Hills

$38,646 - $56,035/Yr

Blue Nile - Short Hills, NJ

Full-time - Entry Level

Short Hills, NJ

Clothing, Clothing Accessories, Shoe, and Jewelry Retailers

About the position

The Luxury Sales Consultant at Blue Nile is a key role within the retail showroom at the Mall at Short Hills, NJ. This position focuses on providing exceptional customer service and educating customers about jewelry purchases, fostering a strong brand connection. The consultant is expected to embody the company's white glove culture, ensuring a personalized and memorable shopping experience for customers while achieving sales goals.

Responsibilities

• Communicate the Blue Nile difference, instilling trust and confidence in our brand
• Demonstrate exceptional customer service and continually develop your product knowledge to educate customers
• Communicate accurate information and set clear expectations for customers, ensuring an on-brand Blue Nile experience
• Proactively follow up on all internal and external communications while maintaining Blue Nile service standards
• Effectively resolve complex customer service challenges, finding solutions which exceed customer expectations
• Help create and maintain a service culture focused on the customer, enhance the buying experience and build relationships that lead to long term business growth
• Continuously maintain excellent attendance and punctuality
• Consistently achieve or exceed company sales and service goals
• Partner with peers and showroom management to solve problems while maintaining a service culture focused on the customer.

Requirements

• Previous retail sales or customer service experience required
• High School Diploma or GED
• Excellent interpersonal, creative problem solving, organizational and time management skills
• Excellent listening, written and verbal communication skills
• Strong attention to detail and high integrity
• Ability to work within deadlines in a fast-paced environment
• Strong computer, typing/keyboarding, and data entry skills; aptitude to effectively and efficiently navigate through all computer systems
• Ability to stand for extended periods of time
• Flexibility and willingness to adjust to scheduling needs, particularly during retail peak seasons
• Authorized to work in the U.S.

Nice-to-haves

• Jewelry experience a plus but not required

Benefits

• Medical coverage
• Vision coverage
• Dental coverage
• 401(k) employer match
• Discretionary bonus eligibility