Luxury Travel Sales and Customer Experience Manager

$65,000 - $90,000/Yr

Gaia, Co.,Ltd. - Louisville, CO

Full-time - Mid Level

Onsite - Louisville, CO

Performing Arts, Spectator Sports, and Related Industries

About the position

The Luxury Travel Sales and Customer Experience Manager at Gaia is responsible for selling luxury tours and high-end offerings while ensuring exceptional customer service. This role involves managing member services activities and requires a strong background in luxury B2C sales. The ideal candidate will possess strong interpersonal skills and a solution-oriented mindset, thriving in a dynamic environment focused on conscious living and community empowerment.

Responsibilities

• Sell luxury tours and high-end marketplace offerings while providing white glove customer service.
• Manage day-to-day customer service activities, including setting up response templates and prioritizing inquiries.
• Address customer issues to ensure high satisfaction and repeat business, including handling refunds and exchanges.
• Collaborate with the Marketplace team to enhance customer experience and achieve positive outcomes.
• Devise and implement sales strategies and customer interaction processes to meet and exceed revenue goals.

Requirements

• 5+ years of experience in B2C sales, preferably within the luxury travel sector or high-dollar, complex offerings.
• Ability to turn customer complaints into advocacy through effective issue resolution.
• Demonstrated expertise in communicating effectively with diverse personalities from various cultures.
• Proven sales skills with a strong ability to manage brand and product perceptions.
• Ability to work in a highly collaborative and fast-paced environment.

Nice-to-haves

• Familiarity with Gaia's offerings and a passion for conscious media and social impact.

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• On-site gym
• Vision insurance