LVN Case Manager - Remote PST

About the position

For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together. Optum's Pacific West region is redefining health care with a focus on health equity, affordability, quality, and convenience. From California to Oregon and Washington, we are focused on helping more than 2.5 million patients live healthier lives and helping the health system work better for everyone. At Optum Pacific West, we care. We care for our team members, our patients, and our communities. Join our culture of caring and make a positive and lasting impact on health care for millions. Under the direction of a Registered Nurse, this position is responsible for ensuring the continuity of care in both the inpatient and outpatient settings utilizing the appropriate resources within the parameters of established contracts and patients' health plan benefits. Facilitates a continuum of patient care utilizing basic nursing knowledge, experience, and skills to ensure appropriate utilization of resources and patient quality outcomes. Performs care management functions on-site or telephonically as the need arises. Reports findings to the Care Management department Supervisor / Manager / Director in a timely manner. If you're able to work PST work hours, you'll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges.

Responsibilities

• Consistently exhibits behavior and communication skills demonstrating Optum's commitment to superior customer service, including quality, care, and concern with every internal and external customer
• Implements current policies and procedures set by the Care Management department
• Conducts on-site or telephonic prospective, concurrent and retrospective review of active patient care, including out-of-area and transplant
• Reviews patients' clinical records of acute inpatient assignment within 24 hours of notification
• Reviews patients' clinical records within 48 hours of SNF admission
• Reviews patient referrals within the specified care management policy timeframe (Type and Timeline Policy)
• Coordinates treatment plans and discharge expectations. Discusses DPA and DNR status with the attending physician when applicable
• Prioritizes patient care needs. Meets with patients, patients' families, and caregivers as needed to discuss care and treatment plan
• Acts as patient care liaison and initiates pre-admission discharge planning by screening for patients who are high-risk, fragile or scheduled for procedures that may require caregiver assistance, placement, or home health follow-up
• Identifies and assists with the follow-up of high-risk patients in acute care settings, skilled nursing facilities, custodial and ambulatory settings. Consults with the physician and other team members to ensure that the care plan is successfully implemented
• Coordinates provisions for discharge from facilities, including follow-up appointments, home health, social services, transportation, etc., to maintain continuity of care
• Communicates authorization or denial of services to appropriate parties. Communication may include patient (or agent), attending/referring physician, facility administration, and Optum claims as necessary
• Attends all assigned Care Management Committee meetings and reports on patient status as defined by the region
• Demonstrates a thorough understanding of the cost consequences resulting from care management decisions through the utilization of appropriate reports such as Health Plan Eligibility and Benefits, Division of Responsibility (DOR), and Bed Days
• Ensures appropriate utilization of medical facilities and services within the parameters of the patient's benefits and/or CMC decisions. This includes appropriate and timely movement of patients through the various levels of care
• Maintains effective communication with the health plans, physicians, hospitals, extended care facilities, patients and families
• Provides accurate information to patients and families regarding health plan benefits, community resources, specialty referrals and other related issues
• Initiates data entry into IS systems of all patients within the parameters of Care Management policies and procedures. Maintains accurate and complete documentation of care rendered, including LOC, CPT code, ICD-9, referral type, date, etc.
• Follows patients on ambulatory care management programs, including CHF and home health, in order to optimize clinical outcomes
• Uses, protects, and discloses Optum patients' protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards

Requirements

• Graduation from an accredited Licensed Vocational Nurse program
• Current LVN license in California
• 1+ years of recent clinical experience working as an LVN/LPN

Nice-to-haves

• 3+ years of clinical experience working as an LVN/LPN
• 2+ years of care management, utilization review or discharge planning experience.
• Experience in an HMO or experience in a Managed Care setting
• All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Benefits

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution