LWUA Case Manager

$43,100 - $43,100/Yr

Lighthouse MI - Pontiac, MI

Full-time - Entry Level

Pontiac, MI

About the position

The LWUA Case Manager at Lighthouse MI plays a crucial role in providing case management and services aimed at preventing homelessness due to water shut-offs in Oakland County. This position is responsible for maintaining a caseload of clients, assisting them with applications for water grants, and providing ongoing housing case management services. The role emphasizes client-centered approaches and aims to uphold program goals while ensuring compliance with guidelines. The position is funded on a renewal basis, with the current funding expected to last until October 2026.

Responsibilities

• Maintain a caseload of 40-45 clients
• Assist clients with the LWUA Water Grant application process
• Assist clients in obtaining personal documents necessary for LWUA process
• Conduct landlord outreach and client advocacy to expand the reach of the program
• Provide ongoing housing case management services following the Housing First model
• Complete timely program entries, exits, and case notes using HMIS or other data collection systems
• Track case management activities and client outcomes in HMIS and internal tracking-log
• Enter data in real-time when possible, and at least within 48 hours
• Assist clients in applying for and obtaining mainstream benefits as needed
• Ensure the proper maintenance of client files and records
• Collect data to support the measurement of program outcomes
• Participate in meetings with fiduciaries to ensure program compliance
• Maintain approval to transport clients and provide transportation services as needed
• Foster and coordinate inter-agency collaborative solutions and referrals
• Continuously improve and implement various case management and data collection tools
• Enforce program rules, policies, and procedures to maintain a safe environment
• Assist with front-desk operations, answering phones, and crisis calls as needed
• Participate in internal and external task-forces and committees.

Requirements

• Lived or professional experience working with people experiencing homelessness or extreme levels of poverty in the US
• Associates degree
• 1-2 years' experience in a role directly or indirectly related to human/social services and/or case management
• Reliable transportation to transport clients and maintenance of automobile insurance
• Valid driver's license
• Knowledgeable in Microsoft Office Suite and Google Apps
• Flexibility and the capacity to prioritize tasks in a rapidly changing environment
• Ability to multitask effectively in a fast-paced environment
• Ability to work with a challenging and diverse population
• Ability to work evenings and weekends as needed.

Nice-to-haves

• BSW from a 4-year accredited college or university or master's degree in a related field
• 2+ years' experience in a role directly or indirectly related to human/social services and/or case management
• An understanding of the social constructs impacting those experiencing economic instability
• Knowledge of the social services landscape in Oakland County and surrounding areas
• HMIS experience
• Ability to self-regulate and work independently while coordinating with other staff
• An appetite for innovation and creative problem-solving
• Harm Reduction, Trauma Informed Care, Housing First, and SPDAT training
• Proven ability to work effectively with racially and ethnically diverse clients and teams
• Experience in managing and leading teams
• Ability to build consensus and resolve conflict; exhibits willingness to have difficult conversations
• Exceptional communication ability, both written and oral
• Ability to listen and accept feedback constructively
• Possess high emotional intelligence skills
• Unwavering personal integrity
• Ability to work in a fast-paced, demanding, constantly changing environment.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Matching 401(k)
• Additional benefits as specified in the job description.