Lyric Key Account Manager

$85,000 - $100,000/Yr

Sonova USA - Central, LA

Full-time - Mid Level

Central, LA

Merchant Wholesalers, Nondurable Goods

About the position

The Lyric Key Account Manager at Sonova is responsible for cultivating and maintaining relationships with top Lyric accounts, positioning the company as a strategic partner. This role focuses on deepening existing customer relationships, driving growth among key providers, and cultivating new business opportunities within the region. The manager will implement sales and marketing initiatives, provide training, and ensure customer needs are met, ultimately contributing to revenue growth and the success of Lyric products in the market.

Responsibilities

• Develop strategies and execute initiatives to protect and grow targeted Lyric accounts in the US.
• Implement targeted sales & marketing programs to build awareness, create demand, and generate leads for Lyric products, services, and solutions.
• Act as a Lyric clinical and educational specialist for the assigned geography.
• Increase fitter confidence and competence in successfully fitting Phonak Lyric.
• Make required number of sales calls per week to current or new customers within territory.
• Coordinate with trainers to ensure optimal deployment and onboarding of new accounts.
• Maintain and increase sales of all products within territory.
• Train on the fitting and fine-tuning of products and software.
• Assess accounts' physical and clinical equipment along with fitters' clinical skills.
• Certify fitters who are onboarding are trained to a sufficient level to see patients.
• Identify partnership programs for target accounts.
• Create and monitor sales funnel for target accounts.
• Ensure all customer needs are met through personal or group product training.
• Engage with key Lyric providers to drive revenue growth and daily wear adoption.
• Comply with internal policies and procedures, including documenting customer visits in Salesforce.
• Maintain timely and accurate expense reporting in Concur.

Requirements

• Bachelor's Degree required; Au.D or Master's Degree in Audiology preferred.
• 7-10 years related experience around value-added services, business consulting, or related field.
• Experience in the hearing healthcare industry and/or business consulting is a plus.
• Strong problem-solving abilities and capability to work under pressure.
• Strong time management and organizational skills.
• Proven track record of maintaining strong relationships.
• Action-oriented and drives for results.
• Effective communication skills and exceptional presentation skills.
• Team player with proficient knowledge of hearing aid technology and industry practices.
• Experience fitting Phonak products is a plus.
• Strong skills with Microsoft Office Suite; experience with CRM systems is a plus.
• A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required.

Nice-to-haves

• Experience in business consulting or related field.
• Familiarity with CRM systems and sales tracking software.

Benefits

• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Opportunities for advancement
• Medical, dental and vision coverage
• Health Savings, Health Reimbursement, Flexible Spending/Dependent Care Accounts
• TeleHealth options
• Company paid life/ad&d insurance
• Additional supplemental life/ad&d coverage available
• Company paid Short/Long-Term Disability coverage (STD/LTD)
• Accident/Hospital Indemnity coverage
• Legal/ID Theft Assistance
• PTO, floating Diversity Day, & paid holidays
• Paid parental bonding leave
• Employee Assistance Program (24/7 mental health support hotline, 5 company paid counseling sessions and more)
• Robust Internal Career Growth opportunities
• Tuition reimbursement
• Hearing aid discount for employees and family
• Internal social recognition platform