M&H Valve Inside Sales Representative

About the position

The Inside Sales Representative at M&H Valve is responsible for providing exceptional customer support to both internal and external clients. This role involves selling corporate products to business and industrial establishments primarily through telephone, fax, and computer communications. The representative will work closely with the Inside Sales Manager to achieve company goals related to revenue growth and profitability while maintaining strong customer relationships and ensuring effective communication across departments.

Responsibilities

• Overcomes technical and business objections of prospective customers.
• Provides product literature and information to qualified customers on request.
• Emphasizes salable features, quotes prices and credit terms, and prepares sales orders for orders obtained.
• Tracks stock levels.
• Estimates date of delivery to customer, based on knowledge of own firm's production and delivery schedules.
• Coordinates customer training.
• Builds and maintains customer relationships.
• Prepares reports of business transactions.
• Enters new customer data and other sales data for current customers into computer database.
• Works with outside sales representatives to keep account activities and literature up to date.
• Communicates directly with customers and outside sales representatives via phone and email to represent the company and obtain orders.
• Advises customers of availability, price, and terms in line with standard parameters.
• Coordinates with other departments and divisions to quote lead times and delivery dates for products that are not in stock.
• Accurately processes all customer requests including orders, Return Material Authorizations, and credit requests in the appropriate database.
• Follows up as necessary with other departments to ensure delivery dates are met, and proactively communicates delayed shipments to customers.
• Resolves problems with shipments or invoicing, issues Return Goods Authorizations, and enters replacement orders as necessary.
• Raises the appropriate quality notifications to ensure the root cause of issues are addressed.
• Coordinates with production, engineering, and accounting departments for the processing of credits, warehouse releases, and returned materials authorization.
• Ensures issues are escalated to managers for prompt investigation and action as required.

Requirements

• High school diploma or general education degree (GED) plus some college level courses required.
• Three to five years related experience and/or training; or equivalent combination of education and experience.
• Proficient in Microsoft Office applications (particularly Outlook, Word, & Excel).
• Strong interpersonal and communication skills, and the ability to effectively interact with customers, subordinates, and other members of management via phone, e-mail, and other written and verbal communication mediums.
• Must be able to maintain a positive attitude under stress.

Nice-to-haves

• Bachelor's degree from an accredited institution, or equivalent experience.
• Experience working in a mechanical or industrial related industry.
• Good mechanical aptitude to understand product applications at the end-user level.
• Microsoft Dynamics 365 experience.
• 3 years inside sales or customer service experience.
• Experience in the pipe & fittings market.