M365 & Client Services Manager

McLane Company - Temple, TX

Full-time - Mid Level

Hybrid - Temple, TX

1,001-5,000 employees

Merchant Wholesalers, Nondurable Goods

About the position

The M365 & Client Services Manager at McLane Company is responsible for planning, organizing, and directing the activities of the M365 & Client Services team to ensure an efficient and cost-effective end-user computing environment. This role involves leading problem management, coordinating operations, and supporting objectives to maximize end-user productivity through technology. The position is hybrid, requiring in-office work three days a week, and is focused on maintaining a stable and responsive device infrastructure while enhancing the digital user experience.

Responsibilities

• Maintain a device infrastructure that provides flexibility and responsiveness to support business productivity needs.
• Create a support structure that ensures high-quality, stable environments across M365 and client device environments.
• Lead client performance assessments and implement laptop and desktop technologies across the organization.
• Set up client performance and health monitoring, establishing proactive measures to avoid issues.
• Establish KPIs and metrics to measure team and device/environment performance.
• Identify and implement solutions to enhance digital user experience and efficiency from M365 and laptop usage.
• Secure and protect the company's technology assets through knowledge of DLP and sensitivity labeling.
• Own and improve processes across M365 services, including Exchange, SharePoint, Teams, OneDrive, and M365 applications.
• Ensure compliance with industry standards and McLane audit requirements for all clients, accounts, and groups.
• Foster a work environment that recognizes accomplishments and promotes teamwork.
• Manage activities of teams and coordinate end-user computer-related requests to meet customer requirements in a timely manner.
• Develop and manage the expense budget for M365 and Client Services teams, analyzing expenses and making recommendations to maximize returns.
• Manage projects and collaborate with internal technology teams to identify support needs for project deployment and rollout.

Requirements

• Bachelor's degree in information systems or related field.
• 5 years of experience working with end-user computing and device management.
• M365 certification strongly preferred.
• Strong working knowledge of M365 / PC fundamentals.
• Ability to work outside of normal business hours to complete objectives and resolve issues.
• Ability to manage multiple projects simultaneously.
• 3 or more years' experience leading a team of peers or direct reports in a fast-paced environment.

Benefits

• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid holidays
• Responsible Off (RTO)
• College tuition reimbursement