M365 & Client Services Manager

McLane Company - Temple, TX

Full-time

Hybrid - Temple, TX

Merchant Wholesalers, Nondurable Goods

About the position

The M365 & Client Services Manager at McLane Company, Inc. is responsible for planning, organizing, and directing the activities of the M365 & Client Services team. This role aims to provide an efficient and cost-effective end-user computing environment, enhancing productivity through technology. The position requires leadership in problem management, operations, and the implementation of solutions to maximize user experience and efficiency.

Responsibilities

• Plan, organize, and direct the activities of the M365 & Client Services team.
• Lead and coordinate problem management, objectives, and operations.
• Support objectives and solutions to maximize end user productivity through technology.
• Maintain a device infrastructure that provides flexibility and responsiveness.
• Create a support structure that provides high quality, stable environments across M365 and client device environments.
• Lead client performance assessment and implementation of laptop and desktop technologies.
• Setup client performance and health monitoring and establish proactive measures to avoid issues.
• Establish KPIs and metrics to measure team and device/environment performance.
• Identify and implement solutions that drive higher Digital User experience and efficiency from M365 and laptop usage.
• Secure and protect the company's technology assets through knowledge of DLP and sensitivity labeling.
• Own and improve processes across M365 services, including Exchange, SharePoint, Teams, OneDrive, and M365 applications.
• Ensure all clients, accounts, and groups are maintained to industry standards and compliance requirements.
• Foster a work environment with appropriate recognition of accomplishments and teamwork.
• Manage activities of teams and coordinate end user computer related requests.
• Develop and manage expense budget for M365 and Client Services teams.
• Analyze and report on expenses with recommendations for maximizing returns and reducing costs.
• Manage projects and work with internal technology teams to identify support needs.

Requirements

• Bachelor's degree in information systems or related field.
• 5 years of experience working with end user computing and device management.
• M365 certification strongly preferred.
• Strong working knowledge of M365 / PC fundamentals.
• Ability to work outside of normal business hours to complete objectives and resolve issues.
• Ability to manage multiple projects simultaneously.
• 3 or more years' experience leading a team of peers or direct reports.

Benefits

• Medical, dental, and vision insurance
• 401(k) with annual company match
• Paid holidays
• Tuition reimbursement
• Company-paid life insurance