M365 & Client Services Manager

McLane Company - Temple, TX

Full-time - Mid Level

Hybrid - Temple, TX

Merchant Wholesalers, Nondurable Goods

About the position

The M365 & Client Services Manager at McLane Company is responsible for planning, organizing, and directing the activities of the M365 & Client Services team to ensure an efficient and cost-effective end-user computing environment. This role involves leading problem management, supporting objectives to maximize end-user productivity through technology, and managing a hybrid work environment.

Responsibilities

• Maintain a device infrastructure that provides flexibility and responsiveness to support business productivity needs.
• Create a support structure that ensures high quality and stable environments across M365 and client device environments.
• Lead client performance assessments and implement laptop and desktop technologies across the organization.
• Establish KPIs and metrics to measure team and device/environment performance.
• Identify and implement solutions to enhance Digital User experience and efficiency from M365 and laptop usage.
• Secure and protect the company's technology assets through knowledge of DLP and sensitivity labeling.
• Own and improve processes across M365 services, including Exchange, SharePoint, Teams, OneDrive, and M365 applications.
• Manage activities of teams and coordinate end-user computer-related requests to meet customer requirements in a timely manner.
• Develop and manage the expense budget for M365 and Client Services teams, analyzing and reporting on expenses with recommendations for maximizing returns.
• Manage projects and work with internal technology teams to identify support needs for project deployment.

Requirements

• Bachelor's degree in Management Information Systems or a related field.
• 5 years of experience working with end-user computing and device management.
• 3 years of experience leading a team in a fast-paced environment.
• Strong working knowledge of M365 and PC fundamentals.
• M365 certification strongly preferred.
• Ability to work outside of normal business hours to complete objectives and resolve issues.

Nice-to-haves

• Strong written and verbal communication skills.
• Experience with project management.

Benefits

• Health savings account
• Paid holidays
• Health insurance
• Dental insurance
• Flexible spending account
• Tuition reimbursement
• Vision insurance
• 401(k) matching
• Life insurance