M365 Productivity & Collaboration Engineer

Sun Life • Waterloo, ON

2d • CA$90,000 - CA$140,000 • Hybrid

About The Position

The M365 Productivity & Collaboration Engineer is a hands-on technical team member who delivers secure, scalable, and high-performing Microsoft 365 productivity, collaboration, and endpoint solutions in a large enterprise environment. This role blends deep Windows OS, Microsoft 365, identity, and collaboration expertise with modern desktop engineering practices to enable world-class end-user experiences. The engineer thrives on solving complex business and technical problems, owns outcomes end-to-end, and balances operational excellence with project delivery.

Requirements

• 7+ years of experience in the IT industry, with strong focus on Microsoft 365, identity, collaboration, and/or endpoint engineering.
• Strong written and verbal communication skills with excellent interpersonal skills.
• Proven troubleshooting, analytical, and problem-solving abilities in complex enterprise environments.
• Ability to manage competing priorities and balance operational responsibilities with project delivery.
• University degree or college diploma in a related discipline, or equivalent practical experience.

Nice To Haves

• Deep understanding of Microsoft 365, collaboration, and security concepts.
• Advanced hands-on experience with: Microsoft Intune (device configuration, compliance, endpoint security)
• Group Policy (security and configuration)
• Windows 10/11 imaging, deployment, and upgrade strategies
• Entra ID / Azure AD, MFA, Conditional Access, and P2 capabilities
• Strong experience with endpoint security baselines, hardening, and compliance scanning.
• Advanced PowerShell scripting and automation skills.
• Experience with InTune, comanagement, and hybrid endpoint environments.
• Knowledge of identity management, SSO, LDAP/LDAPS, and certificate services / PKI.
• Experience supporting audits and regulatory requirements.
• Working knowledge of endpoint security tooling (e.g., BitLocker, endpoint protection platforms).

Responsibilities

• Design and deliver scalable and secure, Microsoft 365 and collaboration solutions aligned with the enterprise technology and end-user computing roadmap.
• Act as a subject matter expert for Windows, M365 productivity, collaboration, identity, and endpoint platforms, owning engineering standards, roadmaps, service improvements, and feature enhancements.
• Serve as technical lead on initiatives, building, validating, testing, and documenting solutions while ensuring smooth operational handover and knowledge transfer.
• Develop and maintain design specifications, and engineering artifacts that meet technical, functional, non-functional, security, and regulatory requirements.
• Engineer and operate Microsoft 365 services including Teams, Entra ID (Azure AD), Conditional Access, MFA, Intune, and Graph API integrations.
• Participate in identity security, assessment, and hardening initiatives across Entra ID, Conditional Access, and privileged access controls.
• Coordinate with business and application teams on SSO, identity lifecycle, and application integrations.
• Support audits and regulatory requirements (e.g., ISO, OSFI/OFSI, CDCP) by providing defensible engineering evidence and documentation.
• Design, engineer, and maintain standardized Windows 10/11 endpoint platforms, including imaging, deployment, and in-place upgrades.
• Participate in Group Policy to Intune policy migrations and manage hybrid/comanaged environments using SCCM and Microsoft Intune.
• Develop, implement, and remediate endpoint security baselines, compliance policies, and desktop hardening standards.
• Support Windows servicing strategies including deployment rings, phased rollouts, and update orchestration using Windows Update for Business, SCCM, and Intune.
• Collaborate with operations and support teams to analyze incident, problem, and trend data for continuous improvement and capacity planning.
• Implement solutions to improve stability, performance, security, patching, and overall end-user experience.
• Develop and maintain PowerShell automation for configuration, reporting, and operational efficiency.
• Identify when additional delivery capacity is required and coordinate internal, contract, or partner resources as needed.
• Partner closely with networking, server, storage, security, service desk, and frontline support teams to ensure solutions are supportable and aligned.
• Communicate technical concepts clearly to both technical and non-technical stakeholders.

Benefits

• Wellness programs that support the three pillars of your health – mental, physical, and financial
• The opportunity to move along a variety of career paths with amazing networking potential.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree