Mac Systems Administrator

Mercy College - Dobbs Ferry, NY

Full-time - Mid Level

Remote - Dobbs Ferry, NY

5,001-10,000 employees

Educational Services

About the position

The Mac Systems Administrator oversees the software, hardware and facilities at Mercy University used by several majors in the Department of Communication and the Arts-including Music Production and Recording Arts, Design and Animation, Media Studies and Communication Arts. The position is responsible for the deployment, maintenance, and direct support of students and faculty with software or hardware issues, including students' personal devices when they are used for coursework away from campus. All programs are located on Mercy's Dobbs Ferry campus, including lab/classrooms, offices, a multi-room recording studio and ancillary workstations in the Library and Dorms.

Responsibilities

• Lead Mac administrator responsible for macOS, including system architecture, file systems, and user management
• Provide minor support of Windows operating systems in environments with mixed platforms to all end users in the assigned department
• Create and manage user accounts; configure new user accounts, handle password resets, and troubleshoot login issues
• Understand and provide user permissions, profiles, and access controls
• Diagnose and resolve technical issues related to hardware, software, and network connectivity
• Provide assistance to end-users, addressing their queries, and resolving technical problems
• Implement security measures, managing firewalls, and ensuring data protection
• Maintain macOS and applications up-to-date with the latest software updates and security patches
• Document standard operating procedures (SOPs) and maintain documentation on an ongoing basis
• Create and update troubleshooting documentation and other written guides to ensure consistency
• Perform other duties as assigned

Requirements

• Three to five years of experience working as a technology or IT software/hardware manager in an organization; experience in an institution of higher education strongly preferred
• Strong verbal and written communication, organizational, and interpersonal skills to interact with individuals at all levels of the institution
• Independent decision-making and strong problem-solving skills to achieve positive outcomes
• Ability to work in a fast-paced environment within tight deadlines, prioritizing needs
• Flexibility with work schedule to accommodate urgent requests
• Proficient with Macintosh computers (iMac, Mac Mini, Mac Studio), Synology NAS devices, Wacom Tablets, MIDI keyboards, audio I/O, iPads. Relevant software includes Microsoft Office, Adobe Creative Cloud, and Maxon products (ZBrush, Cinema4D, etc.)
• Software experience with audio programs such as Pro Tools
• Bachelor's Degree in Information Technology, Information Systems Management, or related field

Nice-to-haves

• Apple Certified Support Professional macOS or other Apple IT Certified designation
• Certifications in MCSE (Microsoft Certified: Azure Solutions Architect Expert) or other relevant certifications are highly preferred

Benefits

• High-quality health care plans
• Retirement benefits
• Tuition discounts
• Flexible spending
• Generous leave benefits
• Disabilities & Workers Compensation Insurance
• Life Insurance
• Long-Term Disability
• Short-Term Disability
• Flexible Spending Account (FSA)
• Tuition Remission for staff & faculty
• Tuition Exchange Program eligibility after two years of full-time employment
• Employee Assistance Program
• Voluntary Benefits including identity protection, legal assistance, and pet insurance