Machine Learning Engineer (CCAI, Dialog Flow)

Egen Solutions - Naperville, IL

Full-time - Entry Level

Naperville, IL

501-1,000 employees

Professional, Scientific, and Technical Services

About the position

The Machine Learning Engineer position at Egen focuses on developing and integrating conversational AI systems using advanced technologies such as Dialogflow and various cloud services. The role emphasizes enhancing user interactions through natural language processing (NLP) and generative AI, while also ensuring the performance and reliability of AI systems. This position is ideal for individuals who thrive in a fast-paced, innovative environment and are passionate about leveraging data to drive impactful solutions.

Responsibilities

• Use API calls to extend functionality and integration with packaged NLP, vision, and GenAI services
• Develop dial management systems to manage the flow of conversation including handing context, maintaining state, and deciding appropriate responses based on user inputs
• Integrate the conversational AI with backend systems and databases to retrieve information or perform appropriate actions based on user requests
• Train and fine-tune models based on real user interactions to improve the AI understanding and responsiveness
• Test and resolve bugs to ensure the AI behaves as expected across various scenarios and user inputs
• Monitor and optimize performance of the AI systems that you work with

Requirements

• 1+ years of experience as a ML Engineer
• Bachelor's Degree is preferred but will consider relevant experience as an equivalent
• Strong foundation in NLP, vision, and generative AI
• Experience with Vertex AI, Vertex Search and Conversations
• Proficiency in Dialogflow CX
• Familiarity with Vision AI and OCR
• Knowledge of Cloud Text-to-Speech, Cloud Speech-to-Text
• Experience with Cloud Translation and Glossaries
• Proficiency in Python
• Experience with vector stores
• Familiarity with Langchain
• Understanding of Data Loss Prevention
• Knowledge of CICD best practices, especially with complexity of CCAI and/or PSO engagements

Benefits

• Pathways for skill advancement and expertise
• Opportunities for new challenges and experiences
• Supportive and inclusive work culture
• Commitment to diversity and inclusion
• Continuous learning and development opportunities