Machine Learning Engineer Graduate (TikTok E-Commerce - AI Customer Service) - 2025 Start (BS/MS)

$112,200 - $147,000/Yr

Tiktok - San Jose, CA

Full-time - Entry Level

San Jose, CA

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

About the position

The Machine Learning Engineer Graduate position at TikTok focuses on developing advanced AI solutions for customer service within the TikTok Shopping platform. The role involves working with natural language processing (NLP) and machine learning technologies to enhance user experience through intelligent chatbots and machine translation services. Graduates will have the opportunity to contribute to innovative projects that aim to improve communication and product listings across regions, utilizing cutting-edge AI models and techniques.

Responsibilities

• Develop and optimize the intelligent customer service of TikTok shopping, working closely with product and operation teams.
• Design solutions for user experience excellence and convey these solutions conversationally using large language models (LLMs).
• Develop NLP models for text classification, machine reading, and summarization.
• Create prediction models for question prediction and chatbot action prediction.
• Optimize machine translation services to support cross-region product listings and buyer-seller communication.
• Develop multi-modal AIGC models for product copywriting, including titles, descriptions, and live broadcast scripts.
• Build intent classifiers and manage high-quality labeled data for training machine learning models.
• Map the shopping journey to chatbot actions and suggest common question-answers.
• Understand business requests to develop high-quality data and fine-tune large language models.

Requirements

• Bachelor's degree or higher in computer science, computer engineering, statistics, applied mathematics, data science, or related disciplines.
• Experience with large language models, natural language generation, machine translation, and text mining.
• Work experience in e-commerce or the Internet industry is preferred.
• Practical experience in NLP projects, including dialogue systems and machine translation.
• Familiarity with programming languages such as Go, Python, or Java.
• Experience in big data development using tools like Hive or Spark.
• Publication of high-quality papers in relevant conferences is preferred.

Nice-to-haves

• Experience with dialogue systems and machine translation in Internet-related projects.
• Familiarity with machine learning frameworks and libraries.

Benefits

• 100% premium coverage for employee medical insurance, approximately 75% for dependents.
• Health Savings Account (HSA) with company match.
• Dental and vision insurance coverage.
• Short/Long term disability insurance.
• Flexible Spending Account (FSA) options.
• 10 paid holidays and 17 days of Paid Personal Time Off (PPTO).
• 12 weeks of paid parental leave and 8 weeks of paid supplemental disability.
• Mental and emotional health benefits through EAP and Lyra.
• 401K company match.
• Gym and cellphone service reimbursements.