Machine Learning Engineer Intern (E-commerce - Intelligent Customer Service) - 2025 Summer/Fall (PhD)

Tiktok - Seattle, WA

Full-time - Intern

Seattle, WA

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

About the position

The internship at TikTok focuses on developing advanced NLP/ML algorithms to enhance user experience and improve service quality on the e-commerce platform. Interns will work on projects involving intelligent customer service algorithms, contributing to a fair and flourishing ecosystem. This role offers students hands-on experience in a dynamic environment, fostering personal and professional growth while working on real-world applications.

Responsibilities

• Applying LLMs for a variety of multilingual and multimodal scenarios of e-commerce business
• Establishing a generative-based AI chatbot capable of resolving post-sale issues and achieving pre-sale interactive consultations
• Text generation, including product titles and descriptions, dialogue summary, and auto-replying of emails and tickets
• Machine translation, optimizing translation quality in various scenarios and language pairs in e-commerce, and researching related cutting-edge technologies

Requirements

• Currently pursuing a PhD in Software Development, Computer Science, Computer Engineering, or a related technical discipline
• Experience with software development in at least one of the following programming languages: C++, Python, Go, Java
• Good sense of teamwork and communication skills, with practical experience in relevant business scenarios preferred

Nice-to-haves

• Experience in NLP and LLM technologies
• Proficient in using at least one mainstream deep learning framework such as TensorFlow/PyTorch, understanding distributed training, distillation acceleration, and other implementation methods
• Familiarity with processing methods and optimization experience on domain adaptation, small sample construction, text mining, unsupervised/semi-supervised issues
• Experience in large-scale text data processing or cleaning using tools like Hadoop/Spark/Hive/Flink

Benefits

• Hands-on experience in developing fundamental skills
• Opportunities for personal and professional growth
• Participation in social events and development workshops