Mail and Package Specialist

Ricoh Electronics • Huntsville, TX

383d

About The Position

The Mail and Package Specialist at Ricoh Americas Corporation is responsible for various operational functions including managing duplicating equipment, handling mail processing, and providing customer service support. This role involves shipping and receiving products, maintaining copier equipment, and ensuring the efficient distribution of office supplies and mail. The position requires effective communication with customers and coordination of service calls, while also performing basic administrative tasks.

Requirements

• Requires high school diploma, GED, or equivalent work experience
• Some related copy job experience is preferred
• May require a valid driver's license and minimum levels of auto insurance coverage per Ricoh policy
• Demonstrated competency in basic computer skills including proficiency in MS Office Suite
• Technical aptitude with printers, copy and postage machines and other office equipment
• Good customer service skills
• Good organization skills
• Able to communicate effectively with internal and external customers

Responsibilities

• Operate MS Office and Email systems
• Perform basic scanning responsibilities
• Ensure convenience copiers are working properly, checking for quality via daily inspections
• Clear paper jams and inform technicians of specific problems
• Maintain records for management reports and inventories of supplies needed
• Distribute office supplies, fax transmissions and mail to company personnel and/or designated drop-off points as required
• Perform furniture/conference room set up
• Perform Fulfillment functions
• Calculate charges for jobs performed and maintain logs
• Respond to and coordinate all service calls required by customer
• Deliver completed jobs to pre-determined customer locations within and outside of the site
• Maintain daily meter and service logs
• Answer customer questions regarding status or feasibility of job requests
• Ensure upkeep of convenience copier areas by keeping neat and well stocked
• Perform duties related to the shipping and/or receiving of materials in a mailroom type environment
• Use various office equipment such as shrink-wrap machine, paper cutter, hole driller, bindery equipment, jogger, tape machine, stackers, electric stapler and scales
• Perform filing duties, which may include purging and archiving old documents
• Understand Ricoh Services Portfolio & Technology
• Perform other duties as assigned

Benefits

• Medical, dental, life, and disability insurance options
• Retirement Savings Plan (401K)
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Tuition assistance programs
• Paid vacation time
• Paid holidays

What This Job Offers

• Job Type: Full-time
• Industry: Machinery Manufacturing
• Education Level: High school or GED