Mail Clerk

About the position

The Mail Clerk at the East-West Center is responsible for coordinating mail services, processing incoming and outgoing mail, and providing guidance on mail-related issues. This role emphasizes high levels of customer service and effective communication of policies and procedures, while also managing emergencies as needed.

Responsibilities

• Coordinates with the US Postal Service to implement the latest postal guidelines for each individual country and for US domestic mail.
• Provides EWC staff with information on options, rules and costs of alternative shipping methods to domestic and foreign destinations.
• Maintains supply of required forms and packaging material for various mail services.
• Schedules coverage for mail services activities during the six-day work week.
• Coordinates the sorting, routing and/or forwarding of incoming EWC business mail for various units and programs.
• Inspects, analyzes, and redirects generic mail to appropriate parties.
• Coordinates the sorting, delivery, routing, redirecting, and forwarding of personal mail for residents.
• Manages database for current and previous mail recipients, maintaining large files of forwarding information.
• Maintains accountability process for restricted delivery and special handling items.
• Establishes relationships with postal equipment vendors and maintains mail handling equipment.
• Responsible for the Center's Pitney Bowes electronic mailing system and all peripherals.
• Responsible for all photocopiers at EWC, ensuring proper maintenance and supplies.
• Maintains the magnetic copy card system for photocopier access.
• Works with Facilities Management to maintain EWC mail vehicle.
• Serves as a work leader for contract student assistant employees.

Requirements

• A combination of post high school education and directly related experience.
• Strong written and verbal communication skills.
• Ability to acquire and maintain knowledge of various policies and procedures.
• Ability to organize time, tasks, and materials efficiently.
• Ability to work effectively with people of diverse cultural backgrounds.
• Ability to work under pressure of deadlines and maintain accurate files and records.
• Ability to handle confidential material and make arithmetic computations accurately.
• Possesses a valid driver's license and clean traffic abstract.
• Knowledge of routine office and record keeping procedures, office machines, and multiple computer systems.

Nice-to-haves

• Experience with Microsoft 365 (Outlook, Teams, Word, Excel, Calendar) and Adobe Sign.
• Familiarity with Pitney Bowes SendSuite Package Tracking.

Benefits

• Competitive Salary starting at $19.24 per hour.
• Health insurance coverage.
• Retirement savings with a generous company match.
• Paid time off.
• Career growth opportunities within the organization.
• Supportive work environment that values open communication and collaboration.