MAILROOM CLERK (FULL TIME)

$35,360 - $35,360/Yr

Compass Group - Racine, WI

Part-time,Full-time - Entry Level

Racine, WI

Merchant Wholesalers, Nondurable Goods

About the position

The Mailroom Clerk position at Compass Group involves managing all mail and distribution services with a focus on customer service. The role requires processing various types of mail and courier items, ensuring accurate record-keeping, and adhering to established procedures. This full-time position is based in Racine, Wisconsin, and operates Monday through Friday.

Responsibilities

• Receives, sorts, delivers, picks up and processes courier items, interoffice mail, magazines and all classes of United States Postal Services (USPS) mail.
• Verifies and keeps records on incoming and outgoing shipments and prepares items for shipment.
• Tracks courier and accountable items (FedEx, UPS, Certified Mail, etc.).
• Properly packages, marks, labels & processes all Non-Hazardous and Hazardous materials using courier specific software (FedEx, UPS, DHL, etc.).
• Researches and routes unidentified and generic mail.
• Coordinates, stages, and transports bulk mail items.
• Receives, logs, delivers and tracks messenger items.
• Follows all processes established in the client standard operating procedures (SOP's).
• Monitors packages for hazardous and suspicious materials.
• Follows established customer inquiry processes and responds to customer needs and requests.
• Maintains accurate records of customer inquiries and fulfillment of requests.
• Performs other duties as assigned.

Requirements

• High School diploma or equivalent.
• Relevant prior customer service experience.

Nice-to-haves

• Current Dangerous Goods shipping certificate (49 CFR & IATA).
• Working knowledge of Domestic and International shipping of Dangerous & Non-Dangerous Goods including country specific guidelines.
• Experience using shipping software required by common shipping carriers (UPS, DHL, FedEx, etc.).

Benefits

• Retirement Plan
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Voluntary Benefits including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
• Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs)