Mainframe Online Console Operator and Svc Management - 5490381

$120,994 - $141,794/Yr

Accenture - Houston, TX

Full-time - Entry Level

Houston, TX

10,001+ employees

Professional, Scientific, and Technical Services

About the position

The Mainframe Online Console Operator and Service Management role at Accenture involves monitoring and managing batch jobs and system performance in a mainframe environment. This position is crucial for ensuring the smooth operation of batch processing and addressing any issues that arise, thereby supporting business transformation for leading organizations. The role requires a blend of technical skills and service management experience, focusing on incident handling and system maintenance.

Responsibilities

• Monitor batch jobs, report/resolve issues and batch scheduling changes in scheduling tool.
• Perform basic batch operational tasks (Rerun, Step Restart, Hold).
• Handle Current Plan batch activities and ad hoc changes.
• Monitor critical batches & console alerts.
• Report batch issues and apply SOP to troubleshoot.
• Perform IPL/HMC operations and system maintenance.
• Handle system breakdowns and emergency IPL, Dumps.
• Identify & report risks to SLAs and engage stakeholders.
• Monitor system performance.

Requirements

• Minimum 3 years of experience as a mainframe service management operations console and batch management or in a similar role.
• Minimum 3 years of experience to monitor consoles and other monitoring tools for various alerts and reports.
• High School Diploma or GED.

Nice-to-haves

• Bachelor degree in Computer Science or Information Technology.
• Experience with CA-ESP, CA-7, or Control-M.
• Experience to work with Spool management tools, system monitoring and automation tools.

Benefits

• Competitive rewards and access to benefits programs.
• World-class learning resources.