US Bank - Charlotte, NC
posted 2 months ago
At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One. The Mainframe Operations team monitors all Mainframe Operating systems, network connections, and daily mainframe batch processing, providing 24/7/365 on-site support. This role is responsible for batch processing and ensuring CICS availability SLA's. Mainframe Operations has enterprise accountability for every Mainframe Application, including but not limited to Hogan, ICS, ACH, Trust, and Mortgage. The working hours for this position are Sunday to Tuesday and alternating Saturdays from 07:00 CT to 19:30 CT, with occasional overtime required. As a Network Operations Analyst 2, you will constantly monitor Mainframe MVS operation system LPARs activity via console messages, logs, and network management systems. You will report system abnormalities and ensure issues are resolved or escalated properly. You will also develop and review Knowledge Management documentation for accuracy and may participate in training peers on all operational functions under supervision. Your responsibilities will include creating, updating, and resolving all incidents via the corporate ServiceNow Tool, assisting with implementing monthly/quarterly application releases, and monitoring high-priority incidents and alerts. You will provide support for enterprise-wide production and test environments and assist application developers during development integration and user acceptance testing.