Mainframe Operations (Network Operations Analyst 2)

$61,194 - $89,752/Yr

US Bank - Chicago, IL

Full-time - Entry Level

Chicago, IL

10,001+ employees

Credit Intermediation and Related Activities

About the position

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One. The Mainframe Operations team monitors all Mainframe Operating systems, network connections, and daily mainframe batch processing, providing 24/7/365 on-site support. This role is responsible for batch processing and CICS availability SLAs. Mainframe Operations has enterprise accountability for every Mainframe Application, including but not limited to Hogan, ICS, ACH, Trust, and Mortgage. The working hours for this position are Sunday to Tuesday and alternating Saturdays from 07:00 CT to 19:30 CT, with occasional overtime required.

Responsibilities

• Constantly monitor Mainframe MVS operation system LPARs activity via console messages, logs and network management system and report system abnormalities and issues are resolved or escalated properly and/or out of balances to management immediately.
• Develops and reviews Knowledge Management documentation for accuracy, may participate in training peers on all operational functions with the direction of supervision.
• Create, update, resolve all incidents via the corporate ServiceNow Tool and take the corrective action as defined in operating procedures.
• Assists with implementing monthly/quarterly application releases as well as mainframe hardware upgrades and maintenance.
• Monitor high priority incidents, alerts, significant changes and escalate awareness.
• Provides support for enterprise-wide production and test environments.
• Support application developers through development (DEV) integration (IT) and user acceptance testing (UAT) and Bank Acquisition's provide support during testing and timeline activities.
• Monitor over 100 mainframe and distributed applications in the test environment.
• Knowledge of software desktop applications such as Outlook, Explorer, Excel, Word, Access, and PowerPoint.
• Manages production systems to ensure efficient and effective processing.
• Works with technical support groups to implement new hardware, software, and application technologies.
• Analyzes Network Operations Center application and system events using appropriate test structures and related diagnostics.
• Analyzes system errors and takes corrective action.
• Analyzes and manipulates processing schedules in accordance to established procedures and service level expectations.
• Interprets and applies the policies, procedures, and precedent cases related to the services offered through the Network Operations Center.
• Defines and communicates general, technical, and operational policies, procedures, and best practices.
• Examines and documents Network Operations Center standards, policies, and procedures.
• Be able to read, interpret, and perform JCL overrides.

Requirements

• Associate's degree or equivalent work experience
• At least 2 years of experience with a data center operating environment, day-to-day operational requirements, and the operation of production systems and equipment.

Nice-to-haves

• Working knowledge in: JCL (Job Control Language), HMC & System IPL's, TSO, MVS, JES & Automation tools (Ansible, Jenkins & AAI), Scheduling tools such as CA7, IBM Mainframe, Ticketing system such as ServiceNow, Computer operations, Hardware infrastructure, IT systems management, and Operations/Automation experiences.
• Ability to communicate problems in a clear, concise, and technical manner, to follow through on detail, analyze and solve operating problems and be sufficiently flexible and resourceful to perform in sometimes stressful situations.

Benefits

• 401(k)
• 401(k) matching
• Adoption assistance
• Dental insurance
• Disability insurance
• Flexible schedule
• Health insurance
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law