Mainframe Technical Advisor

Ensono - Annapolis, MD

Full-time - Senior

Remote - Annapolis, MD

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

About the position

The Mainframe Technical Advisor (MF TA) serves as the primary technical representative for clients, leading strategy, troubleshooting, and execution in a mainframe environment. This role emphasizes building strong client relationships, promoting open communication, and ensuring that client needs are met through effective collaboration with internal teams. The MF TA is responsible for problem management, operational excellence, and providing insights and recommendations to enhance client infrastructure.

Responsibilities

• Build strong client relationships by becoming a key point of contact for clients.
• Participate in proactive and reactive problem management to reduce repeat issues.
• Work with internal departments to mitigate client concerns and facilitate cross-team communication.
• Utilize thought leadership to provide insights and recommendations for operational excellence.
• Collaborate with the Service Delivery Manager to identify operational trends and develop action plans.
• Review data and trends with the Capacity Management team for performance improvement.
• Collaborate with Solution Architects to validate feasibility of offerings and make recommendations.
• Develop a deep understanding of clients' business and technology needs.
• Assist in the development and execution of service improvement plans.
• Interface between Ensono teams and client stakeholders to identify efficiencies and process improvements.
• Participate in Major Incidents as an escalation point for outages.
• Participate in service review meetings with clients to share insights and best practices.
• Engage in Business Continuity/Disaster Recovery activities.
• Participate in Knowledge Transfer activities for new client onboarding.
• Lead mentorship and knowledge sharing activities with BAU MF teams.

Requirements

• Minimum of 10 years of experience within a zOS environment with a bachelor's degree or equivalent experience.
• Technical knowledge across multiple Mainframe teams.
• Knowledge of Disaster Recovery planning and execution.
• Experience with client-facing and Service Delivery communication.
• Experience onboarding new clients in a managed service environment.
• Proficiency in interacting with software and hardware vendors.
• Deep understanding of Mainframe hardware and software infrastructure.
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint).
• Exceptional interpersonal, verbal, and written communication skills.
• Customer service skills at management level.
• Experience establishing and documenting processes and procedures.
• Strong collaboration and teamwork skills.
• Strong problem-solving and analytical skills.
• Self-motivated with the ability to manage multiple projects simultaneously.
• Willingness to take ownership of issues and progress to resolution.
• Ability to host meetings and conference calls.

Nice-to-haves

• Experience working within a managed services environment.
• Familiarity with mainframe functional areas such as TCP/IP, VTAM, SNA, SFTP, and Disaster Recovery concepts.
• Technical implementation skills for Communications Server and related ISV software products on the z/OS platform.
• Experience within a large-scale 24x7 production environment.
• ITIL certification.

Benefits

• Unlimited Paid Day Off (PDO) Plan
• Two robust health plan options through Blue Cross Blue Shield
• 401(k) with a generous company match
• Eligibility for dental, vision, short and long-term disability, life and AD&D coverage, and flexible spending accounts
• Access to fitness centers depending on location
• Wellness program
• Flexible work schedule