Maintenance Coordinator

Penske Automotive Group - Shawnee, KS

Full-time - Entry Level

Shawnee, KS

Truck Transportation

About the position

The Maintenance Coordinator is responsible for overseeing maintenance customer service, inventory management, and administrative processes within the branch to enhance operational efficiency, customer satisfaction, and profitability. This role involves providing exceptional customer service, supporting the branch financial manager, and managing parts administration and service counter support.

Responsibilities

• Maintain Service Net Planner with PMs campaigns, repairs from drive-ins, call-ins, and 24/7 calls, and off lease/on lease.
• Partner with Centralized PM Scheduling Operations and Outside RO Management teams to foster collaboration in support of the customer.
• Greet customers at the location and provide quality phone service. Respond to customer inquiries regarding billing and scheduling.
• Full oversight of inventory productivity at the branch(es) for timely service support while mitigating risk of inventory loss.
• Maintain optimal inventory levels through ordering parts according to sourcing procedure ensuring suppliers deliver purchases defect-free and on-time.
• Receive and store parts in an organized and easily accessible manner. Ensure that updates to PartsNet occur timely, complete frequent inventory cycle counts and ensure parts are available when needed.
• Manage the new & used battery inventory and ensure that tires are on hand in the right quantity and specifications in an organized manner.
• Ensure warranty items are shipped and are received on time, as well as follow-up on returns and warranty-grams in partnership with the warranty department.
• Perform process analyses and reviews in areas such as Inventory, maintenance profitability, warranty campaigns, cycle counts, RO reviews and other areas.
• Use systems such as ServiceNet or AS400 to understand the operational dynamics for problem solving and process improvement.
• Complete projects and tasks as assigned by Branch Financial Manager and District Financial Manager.

Requirements

• High school diploma or equivalent required, degree preferred.
• Interpersonal and relationship building skills with an ability to collaborate with branch team members.
• Competent written and verbal communication skills.
• 2 years+ experience in customer service and operations experience required.
• 2 years working in service and parts department preferred.
• Agile and quick learner, enjoys collaborative projects and continuous education.
• Advanced computer skills including Microsoft Word, Excel, Outlook and PowerPoint required.
• Regular, predictable, full attendance is an essential function of the job.

Nice-to-haves

• Experience in a fast-paced environment.
• Knowledge of inventory management systems.

Benefits

• Health insurance coverage
• 401k retirement savings plan
• Paid holidays
• Paid time off for volunteering activities