Maintenance Coordinator

Penske Motor Group - Greensboro, NC

Full-time

Greensboro, NC

Motor Vehicle and Parts Dealers

About the position

The Maintenance Coordinator is responsible for overseeing maintenance customer service, inventory management, and administrative processes across branch locations to enhance operational efficiency, customer satisfaction, and profitability. This role involves providing exceptional customer service, supporting the branch financial manager, and managing parts administration and service counter support. The position requires collaboration with various teams and includes responsibilities that ensure timely service support and effective inventory management.

Responsibilities

• Maintain Service Net Planner with PM campaigns, repairs from drive-ins, call-ins, and 24/7 calls.
• Partner with Centralized PM Scheduling Operations and Outside RO Management teams to foster collaboration in support of the customer.
• Greet customers at the location and provide quality phone service, responding to inquiries regarding billing and scheduling.
• Oversee inventory productivity at the branch(es) to mitigate risk of inventory loss.
• Maintain optimal inventory levels through ordering parts and ensuring timely delivery from suppliers.
• Receive and store parts in an organized manner, ensuring updates to PartsNet occur timely.
• Manage new & used battery inventory and ensure tires are available in the right quantity and specifications.
• Ensure warranty items are shipped and received on time, following up on returns and warranty-grams with the warranty department.
• Perform process analyses and reviews in areas such as inventory, maintenance profitability, and warranty campaigns.
• Use systems such as ServiceNet or AS400 for problem solving and process improvement.
• Complete projects and tasks as assigned by Branch Financial Manager and District Financial Manager.

Requirements

• High school diploma or equivalent required; degree preferred.
• 2+ years of experience in customer service and operations required.
• 2 years working in service and parts department preferred.
• Competent written and verbal communication skills.
• Interpersonal and relationship building skills with the ability to collaborate with team members.
• Advanced computer skills including Microsoft Word, Excel, Outlook, and PowerPoint required.
• Regular, predictable, full attendance is an essential function of the job.

Nice-to-haves

• Agile and quick learner, enjoys collaborative projects and continuous education.