Maintenance Field Manager (Remote)

Brookfield Residential Properties - Charleston, SC

Full-time - Mid Level

Remote - Charleston, SC

Heavy and Civil Engineering Construction

About the position

The Field Manager is primarily responsible for supervising the operations of a single-family rental home in-house Technician maintenance department to ensure maintenance requests are completed in accordance with company policies while maintaining a superior resident experience. This position requires an individual who is an exceptionally strong leader to organize and orchestrate high work volume through effective communication and delegation to a large and growing facilities team. The Field Manager will actively monitor and manage market maintenance operational metrics to ensure Technician performance, resident satisfaction, and property maintenance needs are effectively balanced.

Responsibilities

• Actively monitor and manage market maintenance operational metrics to ensure Technician performance, resident satisfaction, and property maintenance needs are effectively balanced.
• Work closely with office team members to develop an effective, proactive strategy which works together to achieve objectives.
• Monitor key operational and productivity metrics to ensure Technicians are completing target work volume on time.
• Routinely conduct field visits to resolve complicated resident service issues and act as a technical expert to guide maintenance technicians as needed.
• Participate in the analysis of business division metrics, providing recommendations for process improvements or changes as necessary.
• Recruit, hire, and train all maintenance technicians to ensure that company standards for quality of work, conduct, and customer experience are met and exceeded.

Requirements

• Equivalent of a bachelor's degree and 5+ years of a related background with demonstrated advancement of responsibilities and proven experience in leadership roles.
• Excellent verbal, written, and executive presentation skills.
• Effective communication skills in interacting with residents, technicians, and management, with strong customer service orientation.
• High mechanical competency - Need to understand houses, how their systems work and how to address the most frequent repair requests.
• Familiarity with applicable building codes, ordinances, and State and local regulations.
• Excellent knowledge of tools of the trades, materials, best inventory management processes, and cost-effective solutions in maintaining single-family residential homes.
• Strong PC skills and the ability to manage, coordinate, and communicate via a digital platform with a focus on operating metrics.

Benefits

• Immediate 5% match on the 401(k) plan.
• Wellness credits that significantly reduce the employee cost for health care coverage.
• Up to 160 hours of PTO per year for full-time employees.
• Career growth opportunities with plans for growth and expansion into new markets.