Maintenance Operations Analyst

Chenega Corporation - Lorton, VA

Full-time - Entry Level

Lorton, VA

Administrative and Support Services

About the position

The Maintenance Operations Analyst position at Chenega Military, Intelligence & Operations Support (MIOS) is designed for individuals looking to enhance their skills and build a career in a dynamic business environment. This role is integral to supporting large-scale government operations through the use of advanced technology. The analyst will be responsible for monitoring the NII RPM Operations Center (NROC) electronic dashboard, performing system analysis, and taking necessary actions based on alerts and data received. The position requires a proactive approach to problem-solving and the ability to adapt established procedures to specific situations. In this role, the analyst will monitor the NROC dashboard for alerts, analyze these alerts to determine the appropriate course of action, and initiate work orders as necessary. The analyst will work independently, ensuring that all tasks are completed efficiently and in accordance with established practices. The position does not have supervisory responsibilities, allowing the analyst to focus on their analytical and operational duties. Chenega MIOS emphasizes professional development, offering opportunities for team members to grow their skills and advance their careers. The company fosters a positive and supportive culture, encouraging employees to perform at their best while maintaining a healthy work-life balance. The Maintenance Operations Analyst will play a crucial role in ensuring the smooth operation of maintenance activities, contributing to the overall success of the organization.

Responsibilities

• Monitors the electronic NROC dashboard and carries out fact-finding and analyses as assigned.
• Applies established procedures to determine the feasibility of actions based on system alerts.
• Watches for alerts from the NROC dashboard and analyzes them to decide if a work order should be initiated.
• Initiates work orders and follows up on them until completion.
• Works independently to adapt guides to specific situations and resolve problems according to established practices.

Requirements

• High School Diploma or GED required; Associate degree preferred.
• 2+ years of experience in a general Help Desk or Customer Service position, preferably in a maintenance environment.
• Experience with NII equipment is preferred.
• Must pass a CBP Background Investigation.
• Must have a valid driver's license.
• Strong organizational skills and ability to prioritize and multi-task.
• Proficient in Microsoft Office Suite, including Word, Excel, and PowerPoint.
• Strong oral and written communication skills.
• Knowledge of MAXIMO is a plus.
• Knowledge of ticketing systems is a plus.
• Ability to work shift work that includes nights, weekends, and holidays.

Nice-to-haves

• Experience with MAXIMO program.
• Familiarity with ticketing systems.

Benefits

• Professional development opportunities.
• Well-being programs.
• Flexible work environment.
• Supportive company culture.
• Opportunities for hands-on experience in a fast-changing business world.