Maintenance Operations Analyst

Chenega Corporation - Lorton, VA

Full-time - Entry Level

Lorton, VA

Administrative and Support Services

About the position

The Maintenance Operations Analyst position at Chenega MIOS is designed for individuals looking to enhance their skills and build a career in a dynamic business environment. This role is integral to supporting large-scale government operations through the use of advanced technology. The analyst will be responsible for monitoring the NII RPM Operations Center (NROC) electronic dashboard, which involves a variety of actions based on alerts and system analysis techniques. The position requires a proactive approach to problem-solving and the ability to adapt established procedures to specific situations. The analyst will also assist in the MAXIMO program, ensuring that work orders are initiated and followed through to completion. This role is ideal for someone who thrives in a fast-paced environment and is eager to contribute to the efficiency of operations within the organization. In this position, the analyst will work independently, utilizing strong organizational skills to prioritize tasks and manage multiple responsibilities effectively. The role demands a keen eye for detail and the ability to analyze alerts from the NROC dashboard to determine the appropriate course of action. The analyst will be expected to communicate effectively, both orally and in writing, to ensure that all stakeholders are informed and that operations run smoothly. The company emphasizes professional development, offering opportunities for team members to grow their skills and advance their careers within the organization. Chenega MIOS fosters a positive and supportive culture, encouraging employees to perform at their best while maintaining a healthy work-life balance.

Responsibilities

• Monitors the electronic NROC dashboard and carries out fact-finding and analyses as assigned.
• Applies established procedures to determine the feasibility of actions based on system alerts.
• Watches for alerts from the NROC dashboard, analyzes them, and determines whether a work order should be initiated.
• Initiates work orders and follows up on their completion.
• Works independently to adapt guides to specific situations and resolve problems according to established practices.

Requirements

• High School Diploma or GED required; Associate degree preferred.
• 2+ years of experience in a general Help Desk or Customer Service position, preferably in a maintenance environment.
• Experience with NII equipment is preferred.
• Must pass a CBP Background Investigation.
• Must have a valid driver's license.
• Strong organizational skills and the ability to prioritize and multi-task.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
• Strong oral and written communication skills.
• Knowledge of MAXIMO and ticketing systems is a plus.

Nice-to-haves

• Experience in a maintenance environment.
• Familiarity with NII equipment.
• Knowledge of ticketing systems.

Benefits

• Professional development opportunities.
• Well-being programs.
• Flexible work choices to promote health and wellness.
• Supportive corporate culture that values team members.