Maintenance Operations Analyst

Chenega Corporation - Lorton, VA

Full-time - Entry Level

Lorton, VA

Administrative and Support Services

About the position

The Maintenance Operations Analyst position at Chenega Military, Intelligence & Operations Support (MIOS) is designed for individuals looking to enhance their skills and build a career in a dynamic business environment. This role is integral to supporting large-scale government operations by utilizing advanced technology. The analyst will primarily monitor the NII RPM Operations Center (NROC) electronic dashboard, taking various actions based on the data presented. This includes initiating work orders, analyzing alerts, and ensuring that all tasks are completed efficiently and effectively. The position requires a proactive approach to problem-solving and the ability to adapt established procedures to specific situations. The analyst will work independently, with completed work subject to review for compliance with requirements and efficiency. This role does not have supervisory responsibilities but may involve collaboration with other team members and departments as needed. In addition to monitoring the NROC dashboard, the analyst will assist in managing the MAXIMO program, which is essential for tracking maintenance operations. The position demands strong organizational skills, the ability to prioritize tasks, and effective communication skills, both oral and written. The analyst will be expected to work shifts that may include nights, weekends, and holidays, reflecting the operational needs of the organization. Chenega MIOS emphasizes professional development, offering opportunities for team members to grow their skills and advance their careers through various learning experiences and formal development programs.

Responsibilities

• Monitors the electronic NROC dashboard and carries out fact-finding and analyses as assigned.
• Applies established procedures to determine the feasibility of actions based on system analysis.
• Watches for alerts from the NROC dashboard and analyzes them to decide on initiating work orders.
• Initiates work orders and follows up on their completion.
• Works independently to adapt guides to specific situations and resolve problems according to established practices.
• Completes work in compliance with requirements, timeliness, and efficiency.

Requirements

• High School Diploma/GED required; Associate degree preferred.
• 2+ years experience in a general Help Desk or Customer Service position, preferably in a maintenance environment.
• Experience with NII equipment is preferred; internal candidates may substitute for this requirement with 1+ year experience in the MDC.
• Must pass a CBP Background Investigation.
• Must have a valid driver's license.
• Strong organizational skills and ability to prioritize and multi-task.
• Analyzation skills to synthesize multiple inputs into actionable insights.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
• Strong oral and written communication skills.
• Knowledge of MAXIMO is a plus.
• Knowledge of ticketing systems is a plus.
• Ability to work shift work that includes nights, weekends, and holidays.

Nice-to-haves

• Experience with NII equipment.
• Familiarity with MAXIMO and ticketing systems.

Benefits

• Professional development opportunities.
• Well-being programs to support health and wellness.
• Flexible work environment that encourages individual choices.
• Supportive corporate culture that values team members.
• Opportunities for skill-based volunteerism and community engagement.