Maintenance Operations Control Duty Manager

Full-time - Mid Level

Charlotte, NC

1,001-5,000 employees

Air Transportation

About the position

The Maintenance Operations Control Duty Manager is responsible for the direct oversight of the Maintenance Operations Control center including the direct leadership of maintenance control activities and personnel. The Duty Manager will be accountable for operational decisions pertaining to the recovery of aircraft in support of the daily operation.

Responsibilities

• Assist and support the Vice President of Technical Operations and other senior management in projecting a strong commitment to the uncompromising promotion of safety and regulatory compliance.
• Provide leadership, training, and work assignments to maintenance control staff to ensure team provides superior customer service.
• Provide oversight of all maintenance control center activities to include maintenance planning, AOG desk coordination, and fleet utilization.
• Initiates, approves (if applicable), and monitors Non-Routine Flight Operations as required by the GMM.
• Manage, control and monitor the Aircraft Out of Service Application and interfacing Systems to include Aircraft Holds.
• Accountable as the single point of contact for maintenance leadership for operational information.
• Collaborate with and provide tactical direction to maintenance facility leadership during IROP and out of service events.
• Manage and report all irregular maintenance operations to maintenance senior leadership.
• Accountable for the safe and efficient return of out-of-service aircraft to include charter operations.
• Lead and participate in required cross-departmental meetings and conference calls.
• Ability to author and implement Standard Operating Procedures for Maintenance Control Operations.
• Develop and implement strategic initiatives to improve maintenance operations performance and efficiency.
• During normal course of duty, ensure the performance of maintenance meets regulatory requirements and is achieved in accordance with PSA manuals.
• Responsible for the development and implementation of comprehensive corrective actions following non-compliance events or operational incidents.
• Interface and collaborate with the IOC Manager to provide solutions that best support airline operations.
• Manage and lead key maintenance department initiatives in support of meeting and exceeding established performance goals.
• Responsible for the Company's Security and Safety Management System (SMS) and associated Safety Risk Management and Safety Assurance outputs.
• Performs other duties as assigned.

Requirements

• High school diploma or equivalent.
• Minimum of five (5) years of technical and management experience within an aircraft maintenance organization.
• Experience with performing aircraft maintenance and repairs in accordance with Part 121, 129, 135 or 145 regulations.
• Current FAA Airframe and Powerplant license.
• Experience with avionics troubleshooting to ensure the safety and reliability of aircraft systems.
• Ability to navigate aircraft manuals and company manuals.
• Advocate for safety & compliance. Embrace PSA Safety Management System (SMS).
• Strong communication and verbal skills.
• Ability to build an effective team comprising of peers and subordinates.
• Proficient in the use of Microsoft Office software.
• Ability to speak/read/write in English.
• If hired, must be able to demonstrate that you are authorized to work in the US.

Nice-to-haves

• Advanced technical degree in aviation or closely related discipline.
• Previous maintenance control experience.

Benefits

• Travel privileges on the American Airlines global network.
• A generous vacation plan designed to let you enjoy your travel perks.
• 401(k) with company match.
• American Airlines Group (AAG) profit-sharing and bonus opportunities.
• A choice of three health plan options, all with nationwide coverage with the UnitedHealthcare Choice Plus network.
• Premium dental coverage.
• Vision plan options provided, including a plan that covers both glasses and contacts every year.
• Benefits navigation services, including finding a doctor, scheduling an appointment, understanding your medical bills, and free second opinion services.
• Access to 24-hour virtual urgent care services.
• Family planning and fertility treatment.
• LGBTQ+ friendly services including gender affirming care, assistance finding knowledgeable providers, and family planning.
• Company-paid Life and AD&D Insurance, Short-term and Long-term Disability, and supplemental life insurance options for spouses and dependent children.
• Flexible Spending Accounts for both Health Care and Dependent Care services.
• Comprehensive Employee Assistance Program providing a range of services, including 5 free in-person sessions with a health care professional.