Maintenance Operations Control Duty Manager

Unclassified - Vandalia, OH

Full-time - Mid Level

Vandalia, OH

1,001-5,000 employees

About the position

The Maintenance Operations Control Duty Manager at PSA Airlines plays a crucial role in overseeing the Maintenance Operations Control center, ensuring that all maintenance control activities and personnel are effectively managed. This position is pivotal in making operational decisions that support the recovery of aircraft, thereby facilitating the daily operations of the airline. The Duty Manager will work closely with the Vice President of Maintenance and Engineering, as well as other senior management, to promote a strong commitment to safety and regulatory compliance throughout the organization. In this role, the Duty Manager will provide leadership and training to the maintenance control staff, ensuring that the team delivers superior customer service. The responsibilities include overseeing all activities within the maintenance control center, which encompasses maintenance planning, AOG (Aircraft on Ground) desk coordination, and fleet administration. The Duty Manager will also be responsible for the final approval of required OCF (Operational Control Flight) and ferry flights, acting as the single point of contact for maintenance leadership regarding operational information. Collaboration is key in this position, as the Duty Manager will work with maintenance facility leadership during irregular operations (IROP) and out-of-service events. They will manage and report all irregular maintenance operations to senior leadership and ensure the safe and efficient return of out-of-service aircraft. The role also involves leading cross-departmental meetings and conference calls, authoring and implementing Standard Operating Procedures for Maintenance Control Operations, and developing strategic initiatives to enhance maintenance operations performance and efficiency. The Duty Manager must ensure that maintenance performance meets regulatory requirements and is conducted in accordance with PSA manuals. They will also be responsible for developing and implementing corrective actions following any non-compliance events or operational incidents. Additionally, the Duty Manager will interface with the OCC (Operations Control Center) Duty Manager to provide solutions that best support airline operations and lead key maintenance department initiatives to meet and exceed established performance goals. This position is also accountable for the Company's Security and Safety Management System (SMS) and associated Safety Risk Management and Safety Assurance outputs.

Responsibilities

• Assist and support the Vice President of Maintenance and Engineering and other senior management in promoting safety and regulatory compliance.
• Provide leadership, training, and work assignments to maintenance control staff to ensure superior customer service.
• Oversee all maintenance control center activities including maintenance planning, AOG desk coordination, and fleet administration.
• Approve required OCF and ferry flights under the guidance of maintenance senior leadership.
• Act as the single point of contact for maintenance leadership for operational information.
• Collaborate with maintenance facility leadership during IROP and out of service events.
• Manage and report all irregular maintenance operations to maintenance senior leadership.
• Ensure the safe and efficient return of out-of-service aircraft.
• Lead and participate in required cross-departmental meetings and conference calls.
• Author and implement Standard Operating Procedures for Maintenance Control Operations.
• Develop and implement strategic initiatives to improve maintenance operations performance and efficiency.
• Ensure maintenance performance meets regulatory requirements and is achieved in accordance with PSA manuals.
• Develop and implement comprehensive corrective actions following non-compliance events or operational incidents.
• Interface and collaborate with the OCC Duty Manager to provide solutions that support airline operations.
• Manage and lead key maintenance department initiatives to meet and exceed established performance goals.
• Responsible for the Company's Security and Safety Management System (SMS) and associated Safety Risk Management and Safety Assurance outputs.

Requirements

• Must have a high school diploma or equivalent.
• Minimum of five (5) years of technical and management experience within a 49CFR Part 121 Airline operation.
• Current FAA 'Airframe and Powerplant' license.
• Strong communication and verbal skills.
• Ability to build an effective team comprising of peers and subordinates.
• Proficient in the use of Microsoft Office software.
• Ability to speak/read/write in English.
• Must be authorized to work in the US.

Nice-to-haves

• Advanced technical degree in aviation or closely related discipline.
• Previous maintenance control experience.

Benefits

• Travel privileges on the American Airlines global network.
• A generous vacation plan designed to let you enjoy your travel perks.
• 401(k) with company match.
• American Airlines Group (AAG) profit-sharing and bonus opportunities.
• A choice of three health plan options with nationwide coverage.
• Premium dental coverage.
• Vision plan options provided, including coverage for glasses and contacts.
• Benefits navigation services for finding a doctor and scheduling appointments.
• Access to 24-hour virtual urgent care services.
• Family planning and fertility treatment services.
• LGBTQ+ friendly services including gender affirming care.
• Company-paid Life and AD&D Insurance, Short-term and Long-term Disability.
• Flexible Spending Accounts for Health Care and Dependent Care services.
• Comprehensive Employee Assistance Program providing a range of services.