Maintenance Operations Manager Trainee

$55,000 - $60,000/Yr

Ryder - Warwick, RI

Full-time - Entry Level

Warwick, RI

Rental and Leasing Services

About the position

The Operations Management Trainee at Ryder is designed to support the shop management process while focusing on cost savings, customer retention, and metric-based initiatives. This role involves working cross-functionally across various departments, including Operations, Asset Management, Sales, Quality, and Rental Management. The program is fast-paced and provides the opportunity to develop a strong foundation in operations and fleet maintenance, with a clear path for career progression to an Operations Supervisor role.

Responsibilities

• Support the shop management process and assist in cost savings initiatives.
• Manage customer relationship activities, ensuring quality customer interface and satisfaction.
• Coordinate with the rental department to maximize utilization without compromising lease customers.
• Partner with Sales staff on customer calls to enhance customer satisfaction and drive new business.
• Manage running costs and maintenance overheads, ensuring adherence to policies and processes.
• Coordinate with Maintenance, Asset Management, Sales, and Marketing to ensure customer satisfaction.
• Oversee accurate PM scheduling, breakdowns, and vehicle status updates; manage Technician work planning.

Requirements

• Bachelor's degree required.
• One year or more of customer service experience with issue resolution preferred.
• Strong verbal and written communication skills.
• Detail-oriented with excellent follow-up practices.
• Capable of multi-tasking and highly organized with excellent time management skills.
• Strong mechanical skills and effective interpersonal skills.
• Ability to create and maintain professional relationships at all organizational levels.
• Strong PC knowledge, including advanced spreadsheet and word processing skills.
• Basic understanding of Business Finance, controls, and metrics.

Nice-to-haves

• Experience in a fast-paced environment.
• Familiarity with transportation and logistics industry.

Benefits

• Comprehensive health and welfare benefits including medical, prescription, dental, vision, life insurance, and disability insurance.
• Paid time off for vacation, illness, bereavement, family, and parental leave.
• Tax-advantaged 401(k) retirement savings plan with employer match.
• Competitive pay and fast growth opportunities.
• Discount on shares.