Maintenance Operations Manager Trainee

$55,000 - $60,000/Yr

Ryder - Warwick, RI

Full-time - Entry Level

Warwick, RI

Rental and Leasing Services

About the position

The Operations Management Trainee at Ryder is a pivotal role designed to support the shop management process while focusing on cost savings, customer retention, and metric-based initiatives. This fast-paced program allows trainees to work cross-functionally across various departments, gaining essential industry knowledge and skills to develop their operations and fleet maintenance expertise. The position offers a clear path for career progression, with the potential to advance to an Operations Supervisor role.

Responsibilities

• Responsible for customer relationship activities, ensuring quality customer interface and satisfaction.
• Coordinate with the rental department to maximize utilization without compromising lease customers.
• Partner with Sales staff on customer calls to enhance customer satisfaction and drive new business.
• Manage running costs and maintenance overheads effectively.
• Ensure adherence to policies and processes to optimize costs and maintenance overhead.
• Coordinate with Maintenance, Asset Management, Sales, and Marketing to ensure customer satisfaction.
• Oversee accurate PM scheduling, breakdowns, and vehicle status updates; manage Technician work planning.

Requirements

• Bachelor's degree required.
• One (1) year or more of customer service experience with issue resolution preferred.
• Strong verbal and written communication skills.
• Detail-oriented with excellent follow-up practices.
• Capable of multi-tasking and highly organized with excellent time management skills.
• Strong mechanical skills and effective interpersonal skills.
• Ability to create and maintain professional relationships at all organizational levels.
• Strong PC knowledge, including advanced spreadsheet and word processing skills.
• Basic understanding of Business Finance, controls, and metrics.

Nice-to-haves

• Experience in a fast-paced environment.
• Ability to work independently and as part of a team.

Benefits

• Comprehensive health and welfare benefits including medical, prescription, dental, vision, life insurance, and disability insurance options.
• Paid time off for vacation, illness, bereavement, family, and parental leave.
• Tax-advantaged 401(k) retirement savings plan with employer match.
• Competitive pay and fast growth opportunities.
• Discount on shares.