Maintenance Systems Specialist - CMMS (Maximo)

AbbVie - Worcester, MA

Full-time - Mid Level

Worcester, MA

Chemical Manufacturing

About the position

AbbVie is seeking a talented IT, computer systems, or engineering professional to join our team as a Maintenance Systems Specialist focused on our Computerized Maintenance Management System (CMMS), specifically Maximo. In this role, you will play a crucial part in providing site system support, ensuring the smooth functioning of our CMMS, and generating insightful reports and metrics. Your strong technical expertise will be essential in troubleshooting any system issues that arise, ensuring minimal downtime and maximum efficiency. You will also be responsible for conducting valuable data analysis, which will allow us to make informed business decisions and optimize our operations. As a key member of our team, you will not only utilize your technical knowledge but also provide Business Excellence Support. This involves actively contributing to improving our overall business processes, identifying areas for improvement, and implementing innovative solutions. If you are passionate about utilizing your technical skills in a dynamic and collaborative environment, while also contributing to the success of our organization through data analysis and business process optimization, we encourage you to apply for this exciting opportunity. Join our team and make a significant impact on our operations and overall success.

Responsibilities

• System Administration and site technical support for Maximo and Mobile Program.
• Recognizes changes in the environment and presents resources as indicators of future problems and opportunities.
• Supports an effective training plan and new functionality for users of the systems.
• Provides site support and resolves user issues with system performance, availability, and functionality.
• Thorough understanding of applications information analysis and site data auditing/reporting.
• Coordinates and monitors activities/projects and system upgrades.
• Reviews plans and monitors status of implementation for those assigned to project; makes judgments regarding quality of implementation within discipline.
• Implements continuous improvement methods/designs/processes and recognizes good ideas/innovations/cost reductions.
• Identifies full range of customer/client needs and proposes solutions to address them; makes alterations in products or services to better meet customer needs across the network.
• Supports Maintenance Excellence Program (MEP) metrics, continuous improvement efforts, MSRs, reports data analysis and internal/external audits.

Requirements

• BS/BA degree in Computer Science, Computer Technology, Engineering, or a relevant discipline.
• At least 4 years of experience in a related field.
• Experience working with computerized maintenance management systems (CMMS) is preferred.
• Familiarity with various software applications including CMMS Maximo/EAM, Excel, Power BI, Project, and Cognos.
• Knowledge of software systems used in operations and/or maintenance is preferred.
• Strong analytical and problem-solving skills to troubleshoot work processes, organize project work, run or support a meeting, and effectively coordinate.
• Knowledge and adherence to GMP - Good Manufacturing Practices, validated systems, and applicable engineering standards.
• Excellent customer service and interpersonal skills.
• Must have excellent written and verbal communication skills.

Nice-to-haves

• Experience with database, drawing, project management, and/or technical calculation software is preferred.
• Proficiency in ServiceNow tracking system.

Benefits

• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Vision insurance