Major Account Manager Hospital 36660

Stericycle - Pearl, MS

Full-time - Mid Level

Pearl, MS

Waste Management and Remediation Services

About the position

The Major Account Manager Hospital position at Stericycle is focused on maintaining and developing relationships with hospital clients to enhance service quality and drive business growth. This role involves strategic account management, customer outreach, and collaboration with various teams to ensure client satisfaction and operational performance. The position is integral to the sales team, emphasizing adherence to company policies and a commitment to the organization's mission and values.

Responsibilities

• Maintain and develop existing customers through ethical methods to optimize service quality and business growth.
• Identify opportunities to introduce additional services to increase revenue within each customer's portfolio.
• Conduct outbound customer outreach calls weekly.
• Maintain a high-profile presence in the market through client care visits to foster long-term partnerships.
• Conduct strategic account reviews with assigned customers to assess service needs and usage trends.
• Formulate strategies to retain customers where revenue may be decreasing.
• Handle and resolve customer issues and concerns in a timely manner.
• Complete standard weekly and quarterly reports along with any ad hoc reporting requests.
• Participate in sales training and special projects as directed by management.
• Adhere to security and safety policies related to operations.

Requirements

• Bachelor's Degree in Business Administration, Marketing, or Sales preferred, or equivalent industry experience.
• Minimum of four years of account management experience.
• Understanding of document destruction, records management, business continuity, and risk management solutions preferred.
• Experience with Microsoft Office suite and strong internet skills.
• Mobility to drive a motor vehicle throughout the day for business needs.
• Ability to sit for up to eight hours per day and walk for up to four hours per day.
• Ability to operate a personal computer and communicate effectively over the phone.

Nice-to-haves

• Previous industry experience in document destruction or records management.

Benefits

• Health care program including medical, dental, vision, and prescription coverage.
• Healthcare and dependent care flexible spending accounts.
• Life and accidental death and dismemberment insurance.
• Employee assistance program.
• Tuition reimbursement.
• Paid vacation and sick time.
• 401(k) plan.
• Employee stock purchase plan.