Pfizer
posted 4 months ago
The Managed Events Services, Service Delivery Manager is a pivotal role within the Colleague Services team, which is dedicated to providing exceptional service and support for digital services utilized by colleagues. This position serves as the primary customer interface responsible for the delivery of managed event services, which encompass audio conferencing, video conferencing, webcasting, and the Microsoft Teams suite of meeting tools and services. The Service Delivery Manager is tasked with developing and delivering technical production solutions tailored to meet customer and business event requirements. This includes coordinating conferencing and event services for global internal broadcasts and other significant events, ensuring that all managed meetings and events are executed with high quality and production value. In this role, the Service Delivery Manager will collaborate closely with internal and external users, client partners, regional liaisons, and a global team of external service providers. The focus will be on planning and producing high-quality events such as town halls, global broadcasts, and hybrid meetings. The Manager will ensure that all events are delivered seamlessly, maintaining a high standard of service and production quality. This position requires a strong customer service orientation and the ability to work effectively under pressure, particularly during live events. The Service Delivery Manager will also be responsible for overseeing the incident management process, ensuring that any issues impacting conference room services are addressed promptly. This includes conducting root cause analyses for any incidents and providing necessary communications to business partners regarding application issues, outages, and enhancements. The role demands excellent planning and organizational skills, as well as the ability to build and maintain relationships with various stakeholders to ensure successful service delivery.