Managed Repair Rep

Progressive • New Hyde Park, NY

412d • $76,000 - $92,900

About The Position

As a Managed Repair Representative at Progressive, you will act as the primary contact for customers in the auto damage claims process, overseeing the repair process from start to finish. This role involves managing your own inventory, negotiating repair pricing with body shops, and ensuring compliance with claims standards and local laws. The position requires strong leadership, conflict management skills, and a commitment to excellent customer service.

Requirements

• A minimum of four years of relevant work experience with one year appraisal/estimatics or insurance experience.
• OR Associate's degree and a minimum of three years relevant work experience with one year appraisal/estimatics or insurance experience.
• OR Bachelor's degree and a minimum of one year appraisal/estimatics or insurance experience.
• Valid driver's license, auto insurance, and compliance with Progressive's driving standards and/or policies.

Responsibilities

• Complete vehicle inspections, write estimates, determine total loss evaluations, and set clear expectations and timelines.
• Negotiate repair process with body shops.
• Document information related to the claim and make decisions consistent with claims standards and local laws.
• Evaluate and handle claim payments and resolution of claims without payments.
• Review and determine validity of any supplement requests.

Benefits

• 401(k) with dollar-for-dollar company match up to 6%
• Medical, dental & vision, including free preventative care
• Wellness & mental health programs
• Health care flexible spending accounts, health savings accounts, & life insurance
• Paid time off, including volunteer time off
• Paid & unpaid sick leave where applicable, as well as short & long-term disability
• Parental & family leave; military leave & pay
• Career development & tuition assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Insurance Carriers and Related Activities
• Education Level: Associate degree