Heartland Label Printers, Llc. - Combined Locks, WI
posted 3 months ago
Full-time - Entry Level
Combined Locks, WI
Paper Manufacturing
About the position
The Managed Services Engineer I position at Heartland Technology Group involves providing a variety of IT services, including desktop and application support, as well as administrative duties related to servers, networking, and firewall equipment. This role is part of a managed services team that delivers essential IT support to multiple customers, requiring a blend of technical expertise and customer service skills in a fast-paced environment.
Responsibilities
- Perform proactive maintenance duties such as switch/firewall/routers upgrades, server patches, workstation patches, and firewall rules.
- Provide remote application and hardware support for switches, routers, firewalls, servers, and storage.
- Monitor and analyze customer networks, systems, backups, and security appliances.
- Collaborate with the customer's primary field engineer to perform work as needed.
- Contribute to and enhance internal department process/system documentation.
- Follow policies and procedures on a department and per client basis.
- Monitor email and phone for client communications and respond in a timely manner.
- Maintain up-to-date records of customer technical information related to servers, applications, infrastructure, and remote support instructions.
- Participate in an on-call after-hours rotation with other team members for one week at a time.
- Perform other duties as assigned.
Requirements
- 0-2 years' experience troubleshooting Microsoft Windows endpoints in domain environments.
Nice-to-haves
- 0-2 years' experience working in an IT service desk role.
