Heartland Label Printers, Llc. - Combined Locks, WI
posted 3 months ago
Full-time
Combined Locks, WI
Paper Manufacturing
About the position
This position provides a wide range of IT services, including desktop and application support, as well as basic administrative duties for servers, networking, and firewall equipment. As part of the managed services team, the role is critical in delivering IT support for multiple Heartland customers, requiring a blend of technical and customer service skills in a fast-paced environment.
Responsibilities
- Perform proactive maintenance duties such as switch/firewall/routers upgrades, server patches, workstation patches, and firewall rules.
- Provide remote application and hardware support for switches, routers, firewalls, servers, and storage.
- Monitor and analyze customer networks, systems, backups, and security appliances.
- Collaborate with the customer's primary field engineer to perform work as needed.
- Contribute to and enhance internal department process/system documentation.
- Follow policies and procedures on a department and per client basis.
- Monitor email and phone for client communications and respond in a timely manner.
- Maintain up-to-date records of customer technical information related to servers, applications, infrastructure, and remote support instructions.
- Participate in an on-call after-hours rotation with other team members for one week at a time.
- Perform other duties as assigned.
Requirements
- 0-2 years' experience troubleshooting Microsoft Windows endpoints in domain environments.
Nice-to-haves
- 0-2 years' experience working in an IT service desk role.
