Managed Services Engineer| Network Infrastructure (Remote)

Trace3 - Dallas, TX

Full-time - Mid Level

Remote - Dallas, TX

Professional, Scientific, and Technical Services

About the position

The Managed Services Network Infrastructure Engineer will support and maintain the client's network infrastructure, focusing on firewalls, routers, switches, wireless access points, and load balancers. This role is crucial for troubleshooting, configuring routing protocols, managing firewall policies, and ensuring network performance and security through proactive maintenance and vendor collaboration.

Responsibilities

• Perform configuration updates, firmware upgrades, and troubleshoot issues for firewalls, routers, switches, and wireless access points.
• Manage firewall policies, VPN configurations, NAT rules, and perform security updates.
• Handle break/fix services, root cause analysis, and network issue remediation.
• Monitor WAN links, manage ISP/vendor relationships, and resolve circuit issues.
• Use monitoring tools to track device health, respond to alerts, and maintain network inventory.
• Support wireless LAN systems and manage NetScaler load balancers for performance and availability.
• Work with third-party vendors for troubleshooting, hardware replacements, and support.

Requirements

• Bachelor's degree in IT, Networking, or a related field (or equivalent experience).
• 3-5 years of experience in network infrastructure support, including firewalls, routers, switches, and WAN/LAN environments.
• Proficiency in Cisco, Fortinet, Palo Alto, and VeloCloud technologies.
• Strong knowledge of routing protocols (BGP, OSPF, EIGRP) and VPN configurations.
• Experience with network monitoring tools and troubleshooting.
• Relevant certifications (e.g., CCNA, Fortinet NSE, Palo Alto PCNSE) preferred.
• Excellent problem-solving and communication skills.

Benefits

• Comprehensive medical, dental, and vision plans for you and your dependents.
• 401(k) Retirement Plan with Employer Match.
• 529 College Savings Plan.
• Health Savings Account.
• Life Insurance.
• Long-Term Disability.
• Competitive Compensation.
• Training and development programs.
• Stocked kitchen with snacks and beverages.
• Collaborative and cool culture.
• Work-life balance and generous paid time off.