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Trace3 - Dallas, TX
posted 3 months ago
About the position
The Managed Services Engineer - Patch Management is responsible for overseeing and performing patch management services for the client's servers and endpoints, including Windows and Linux operating systems. This role involves scheduling, deploying, and troubleshooting OS patches during monthly maintenance windows, ensuring security compliance and system stability. The engineer will utilize tools like MECM, Datto, and Ansible to manage the patching process, generate compliance reports, and recommend workflow improvements while collaborating with clients to ensure patch approval and manage remediation for failed patches.
Responsibilities
- Schedule and apply OS patches for Windows servers, Linux servers, and workstations during pre-scheduled maintenance windows.
- Utilize MECM, Datto, and Ansible to manage and automate patching processes across the client's environment.
- Generate and provide PowerBI compliance reports on patching status and security updates.
- Monitor patch deployment success and troubleshoot any failed patches, providing remediation when necessary.
- Recommend updates and improvements to patch management workflows to optimize system performance and compliance.
- Work with clients to review patch approvals, manage exception lists, and ensure proper access to servers and domain controllers.
- Provide out-of-band or emergency patching services as needed, ensuring critical systems remain secure.
Requirements
- Bachelor's degree in IT or related field with 3-5 years of experience in patch management and system administration for Windows and Linux environments.
- Proficiency in MECM, Datto, and Ansible for managing patches.
- Strong knowledge of Windows Server and Linux (CentOS, Red Hat).
- Experience with PowerShell, Bash, or Python for automation.
- Familiarity with security patching best practices, compliance standards (NIST, CIS, ISO 27001), and vulnerability management.
- Ability to troubleshoot and remediate failed patches across large environments.
- Strong communication and organizational skills for client collaboration and patch cycle management.
Benefits
- Comprehensive medical, dental, and vision plans for you and your dependents
- 401(k) Retirement Plan with Employer Match
- 529 College Savings Plan
- Health Savings Account
- Life Insurance
- Long-Term Disability
- Competitive Compensation
- Training and development programs
- Stocked kitchen with snacks and beverages
- Collaborative and cool culture
- Work-life balance and generous paid time off
