Managed Services HR Operations - Manager

$82,500 - $198,000/Yr

PricewaterhouseCoopers - Miami, FL

Full-time - Manager

Miami, FL

5,001-10,000 employees

Professional, Scientific, and Technical Services

About the position

The Managed Services HR Operations Manager role at PwC involves collaborating with various teams to implement and operate new capabilities, achieve operational efficiencies, and leverage technology. This position requires direct interaction with senior leadership and key stakeholders, focusing on executing priority growth initiatives within the Managed Services Platform. The role emphasizes leadership development, problem-solving, and the ability to manage complex business issues from strategy to execution.

Responsibilities

• Collaborate with cross-functional teams to implement and operate new capabilities.
• Execute priority growth initiatives within the Managed Services Platform.
• Coach team members and encourage personal development.
• Analyze complex ideas and build meaningful recommendations.
• Use data and insights to inform conclusions and support decision-making.
• Manage multiple priorities and navigate through unanticipated situations.
• Develop and sustain meaningful client relationships.
• Define resource requirements, project workflow, budgets, and billing.
• Create a positive work environment and encourage team collaboration.

Requirements

• Bachelor's degree required.
• Minimum of 10 years of experience in HR operations or related fields.
• Extensive knowledge of human resources policies and practices, preferably in a professional services environment.
• Experience in talent management, performance management, and human capital policy interpretation.
• Proven record of success in managing client needs and delivering value in challenging business environments.

Nice-to-haves

• Experience with Human Resources Technology implementation.
• Knowledge of Managed Services and resource sharing.
• Understanding of human capital metrics and employee relations.
• Experience in budget, workforce planning, and utilization forecasting.

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid holidays
• Vision insurance