Management Analyst

AVER - Washington, DC

Hybrid - Washington, DC

About the position

AVER is a fast-growing SDVOSB that has achieved significant revenue growth over the past 5 plus years with much of our work focused on Data Analytics, Mission Support, IT Modernization and Biometrics. AVER is seeking a Management Analyst to support our client by providing task management and administrative support for leadership within the Front Office of the Department of Homeland Security. Be part of a collaborative team who values AVER's mission, focus, and culture and to deliver exceptional client service with great people and transformative technology solutions to enable Government mission success.

Responsibilities

• Self-disciplined and able to create a structure or regimen that allows them to be productive despite many potential distractions
• Effective communicator and collaborator
• Establishing, developing, and maintaining effective, constructive, and cooperative professional working relationships with a variety of coworkers, leadership, and high-level offices
• Perceiving the entire organization as the customer, from leadership to the workforce
• Active listening, critical thinking and sound judgment and decision-making
• Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person
• Provide feedback and innovative recommendations to enhance organizational processes and procedures, such as organizational change, communications, information flow
• Researching information by identifying, locating, and extracting relevant data and information from various sources to obtain sufficient, valid, and reliable data for analysis and decision-making purposes
• Gather and assess employee needs and allocate or provide resources to address acute concerns
• Assist with facilitation of meetings, workshops, trainings
• Participate in projects and initiatives and performing special assignments
• Create strategic communication plans and campaigns about Organizational Health and Employee Experience-related matters
• Proficient in applicable correspondence processing and tracking systems used by DHS as well as Microsoft Office 365, Microsoft Outlook, Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Microsoft Access, Visio, OneDrive, SharePoint, Adobe, and DHS shared drives
• Document findings of surveys/polls, conduct analysis to ascertain organizational health and employee experience implications. Prepare assessment report and submit to program manager
• Ensuring files are maintained in compliance with DHS record management policies
• Assisting with coordinating with functional counterparts in response to policy changes, and the impact of these changes

Requirements

• Bachelor's Degree in Business, Management, or a related field
• 5+ years of relevant experience in Management Analysis, Correspondence Analysis, Project Analysis, Communications, or Technical Writing required
• Experience with process mapping and documentation
• Experience with data analysis and using data to drive informed decision making
• Experience with process analysis and developing workflow strategies
• Ability to demonstrate effective decision-making techniques
• Ability to provide superior customer service to senior leadership, individuals, and organizations
• Ability to draft, develop, and edit content in various tools and formats
• Knowledge and proficiency in knowledge management techniques (SharePoint)
• Ability to track multiple tasks with various stakeholders
• Excellent organization and presentation skills

Nice-to-haves

• Experience with supporting Federal agencies, more specifically DHS, with the tasks listed above
• Strong written, verbal, and interpersonal skills and organizational capabilities
• Ability to work within a fast-paced work environment