Management and Program Analyst, NTE 1 YR/MBE/MBP

$122,198 - $191,900/Yr

United States Department of the Treasury - Fresno, CA

Part-time,Full-time - Mid Level

Onsite - Fresno, CA

Executive, Legislative, and Other General Government Support

About the position

The Management and Program Analyst position at the Department of the Treasury involves leading major project assignments within the IRS, focusing on taxpayer services and customer account services. The role requires collaboration with managers and executives to define project goals, prepare action plans, and ensure resource allocation. The analyst will establish systems for project status review and control, and may also direct employee training related to project objectives.

Responsibilities

• Meet with managers and executives to define overall project goals and objectives.
• Prepare action plans and schedules for project phases, ensuring alignment with service goals and policies.
• Negotiate with managers to obtain necessary resources and support for projects.
• Establish systems to review, control, and report on project status.
• Plan and coordinate operating methods and procedures for project mission accomplishment.
• Direct the development and implementation of employee training related to the project.

Requirements

• One year of specialized experience equivalent to the GS-13 grade level in the Federal service.
• Experience leading major project assignments requiring a wide range of analytical and evaluative methods.
• Experience with call center technologies and project management principles.
• Strong oral and written communication skills.

Nice-to-haves

• Experience with emerging multi-channel phone and web contact options.
• Knowledge of digital chat and interactive voice response systems.

Benefits

• Comprehensive benefits package for federal employees.
• Access to a range of family benefits.