CarMax - Henderson, NV
posted 2 months ago
Under general direction from the Business Operations Manager, this position is responsible for assisting all store managers in the hiring and onboarding processes. The role requires providing exceptional customer service in a fast-paced, team-oriented environment through the facilitation of the sales, auction, and appraisal processes. This includes responsibilities for cash management, processing and auditing paperwork associated with sales, and providing exceptional customer service by answering questions and handling incoming calls. The Associate will coordinate the employment process for job applicants visiting the CarMax location, which includes partnering with hiring team members and job applicants to obtain scheduling availability, confirming schedules, and providing supplemental paperwork to both hiring team members and job applicants prior to interview day. Additionally, the Associate will maintain job applicant files and greet job applicants visiting for interviews. The position also involves coordinating all new associate orientation, ensuring that all new associate documentation is completed accurately and timely, setting up and maintaining associate personnel files, and training new associates on clocking in and out of Kronos. The Associate will also set up and train new associates in the use of Workday Learning and ensure all Workday training is completed. At the discretion of the Business Operations Manager or Manager on Duty in the Business Office, the Associate will perform Business Office functions, which include providing customer service by greeting customers, balancing overflow traffic, and explaining the paperwork process. The Associate will seek win/win solutions for customers and partners appropriately, process paperwork associated with retail/wholesale automobile sales, manage multiple pay types, and process paperwork affiliated with the state DMV. Mentoring new Business Office Associates and training other store departments on Business Office processes and procedures are also key responsibilities.