Management Trainee

$45,000 - $58,000/Yr

Boundless Solutions

Full-time - Entry Level

Administrative and Support Services

About the position

The Management Trainee position is an entry-level role focused on providing exceptional customer service and support. The trainee will be responsible for communicating with both internal and external customers, addressing concerns, and ensuring satisfaction with the brand experience. This role is designed for individuals who are energetic and passionate about driving customer engagement and improving overall client satisfaction.

Responsibilities

• Utilize a consultative approach to promote a full line of products, services, and subscriptions available to the customer.
• Emphasize a genuine willingness to help during all customer interactions.
• Address and confidently answer all customer concerns, inquiries, and complaints with extreme professionalism, tact, and grace.
• Work cross-functionally with the Client Service department to provide frontline feedback on the customer experience, present innovative solutions, and take action to improve.
• Manage transactions in connection with activating new customer accounts while simultaneously abiding by all client guidelines.
• Monitor industry news for relevant updates and pertinent information to share across the Client Service team and organization.
• Participate in ongoing on-the-job training including, but not limited to, one-on-one training sessions, virtual seminars, networking opportunities, and roleplaying various scenarios.

Requirements

• A high school diploma or GED
• 1-2 years of client service or customer service experience
• A belief that the customer is always right and a dedication to providing superior customer support and delivering an exceptional brand experience.
• A mindset where you create, set, and reach goals and hold yourself accountable day-to-day to achieve them.
• Ability to thrive in a fast-paced environment and team culture.
• Superior communication and interpersonal skills; comfortable speaking with customers and to fellow employees.
• A reputation for being detail-oriented, focused, reliable, and coachable.

Benefits

• On-the-job training
• Bonus opportunities
• Commission pay