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Express Oil Change & Tire Engineers - West Point, MS
posted 2 months ago
About the position
The Management Training Program at Express Oil Change & Tire Engineers is designed for hands-on management candidates who aspire to grow into key leadership roles within the company. Participants will undergo comprehensive training while engaging with customers and learning all aspects of store operations. This program emphasizes management and sales experience, providing a pathway for accelerated leadership development in the automotive maintenance industry.
Responsibilities
- Consistently creating results for customers, teammates, and the company
- Ensuring customers are greeted courteously and receive a high level of customer service
- Scheduling service appointments and answering questions in person and on the telephone
- Consulting customers on their service needs and keeping them updated on the progress of their vehicles
- Providing customers with a positive experience
- Ensuring the company's high level of expectations are met, maintained, and exceeded
- Involvement in every aspect of the store operation
- Communicating accurately to teammates and technicians to establish time commitments that meet standards
- Ability to step in when necessary to take on additional duties
Requirements
- High level of motivation with hands-on management skills
- Top-notch customer service skills with a desire to build long-term trust and relationships with customers
- Effective communication and interpersonal skills
- Automotive experience helpful but not required
